During this experience, I’ve developed my communication skills and a collaborative work atmosphere. The main clients are Banca Sella SISPA and Banca Patrimoni Sella and I am responsible for:- Managing, drafting and analyzing SWIFT messages in English, ensuring the correct and timely transmission of the informations through the NEXI ASB Alliance platform.- Mediating communication between clients and external intermediary and beneficiary banks, ensuring fluent and efficient connection.- Collaborating with various departments of Banca Sella and Patrimoni branches, ensuring effective and coordinated communication.- Resolving cases received from external banks, demonstrating excellent critical thinking and problem-solving skills.- Updating the activity manual, ensuring that our procedures are always compliant with the latest internal standards and regulations.- Optimizing case management procedures to streamline response time and improve operational efficiency.- Resolving approx. 30 cases in 8 h, with remarkable ability to act quickly and efficiently.- Managing reimbursements to clients accounts for rejected SWIFT transfers.

This experience taught me to understand electronics, along with using specialized testing equipment and tools.My responsibilities included:- QA (Quality Assurance): I was involved in reviewing and evaluating procedures to ensure compliance with clients' requirements. I gained a deep understanding of quality assurance processes and methodologies that contribute to maintaining high standards in production.- QC (Quality Control): I was responsible for ensuring the quality of electronic parts for the automotive and industrial machinery industries. This involved rigorous inspection and testing of parts to ensure they meet quality and safety standards.

This experience refined my communication, collaboration, and customer relationship management skills, proving invaluable to my professional growth.The client was Biella Leasing, member of the Banca Sella Sispa Group (Italy), and I was responsible for:- Contacting clients banks via phone or email to resolve technical issues, ensuring that their questions and requests are promptly and efficiently addressed.- Contacting clients to recover unpaid installments due to SDD system issues, managing the debt collection process with professionalism and empathy.- Entering notes into the Biella Leasing platform after each call made, ensuring that all customer interactions are properly documented and tracked.- Resolving approximately 100 cases per week, demonstrating excellent problem-solving skills andmanaging complex situations.- Updating the activity manual, ensuring that our procedures are always updated and compliant with thelatest standards and regulations.- Optimizing case management procedures to reduce the time required for resolution, contributing to improving operational efficiency.- Assisting clients in the process of downloading the monthly invoice from the website, providing support and guidance for using the platform efficiently and autonomously.

My time at Bottega Verde SRL has been important in cultivating my experience in business management, customer relations and team development. Through immersion in the cosmetics industry and retail sales, I've acquired invaluable insights into customer needs and effective strategies to fulfill them.I have been responsible for:- Opening and initial management of 4 new stores, involving coordinating the opening process, recruiting staff, and establishing operational structure.- Building and maintaining a strong relationship with customers, providing excellent service and ensuring that their needs and requirements are efficiently met.- Managing and stocking workplaces, ensuring that stocks are always adequate and that products are presented in an attractive and professional manner.- Sales consultancy, providing guidance and advice to the sales team to achieve and exceed established goals.- Interviewing and evaluating candidates for employment, ensuring that the team is composed of talented and motivated professionals.- Training for 14 new employees in sales techniques and product presentation, ensuring that the staff is well-prepared and motivated to provide high-quality service to customers.

In this role, I became a reliable ally for clients seeking credit solutions, ensuring their financial needs and objectives were met. I developed my skills in analyzing and evaluating clients financial positions, finding optimal solutions to their requirements.I was responsible for:- Consulting clients to identify the type of credit suitable for their needs and financial situation, providing personalized advice and guidance.- Managing the necessary documents for obtaining a credit, ensuring that all formalities are completed in accordance with banking requirements.- Close collaboration with the departments of partner banks to facilitate the evaluation and approval process of credit applications.- Attracting and retaining clients, building and maintaining relationships and providing high-quality service.