Mirela Lupu Email and Phone Number

Developing and managing cross-functional project schedules that span multiple business units and teams, ensuring alignment with organizational goals. Responsible for establishing a project framework, identifying critical dependencies, and coordinating with internal and external stakeholders to ensure timely and successful delivery. Leads the strategic components of the schedule to drive execution and achieve key milestones.Drive process improvements by identifying key problem areas and implementing scalable solutions. Focus on streamlining operations to enhance efficiency and effectiveness. Leverage data-driven insights to understand and articulate the scope of top challenges, assessing their impact across projects and aligning improvements with broader organizational objectivesPlayed a key role in leading an organization-wide innovation initiative, focused on shifting the org mindset toward continuous innovation and growth. Collaborated with cross-functional teams to implement new strategies and frameworks, fostering a culture of creativity and adaptability across all business units

Works across product lines, experiences and domains to drive solutions to business problems and large initiatives/programsProactively identify potential interlock areas with highly complex or critical interdependencies.Work with Product Line Leaders to allocate capacity to large initiatives. Establish outcome-based roadmaps for large initiatives. Work with the Experience leader to run large-initiative/program growth boards.Identifies and mitigates roadblocks for team across interlocks and areas of complexity.Partner with Product Managers on leadership and stakeholder communications on cross-cutting (interlock) teams’ progress, timelines, and roadblocksGuide cross-product delivery for large programs and may lead a COE of Cross-Product leads and/or required roles as neededEnsures Product Managers and team members are aligned on key requirements across outcomes.Responsible for coordinating dependencies cross-team, making work visible to team members and other stakeholders, and facilitating team’s activitiesCoordinate work and delivery across teams and functions for areas of high complexity.Coordinate planning meetings across multiple product teams (participants, agenda, cadence)Ensure work/delivery cadence is aligned across teams.

• Define, implement and support of Testing Strategy across Reporting Transformation Domain• Manage the overall engagement of Reg. Business Team and guide/lead them in the transition (cultural shift) from Waterfall to Agile with a very positive impact and outcome • Recommend strategies that directly impact the achievement of results aligned to Domain and Digital priorities, influencing the short to mid-term UAT Domain strategy• Lead Domain UAT improvements and resolutions to complex and multi-dimensional problems through cross functional development of solutions• Oversee UAT strategy plan and UAT preparation• Serve as liaison between Engineering team, PO, Business SMEs and vendor in coordination with POC, Business Acceptance Criteria, solution, upgrades and business readiness • Coordinate testing teams and reviewing test scenarios and test cases to ensure users conduct thorough and careful testing, minimizing overlap with FIT tests • Contribute and review the Product Line timeline• Create a framework for future testing, increase efficiency and avoid duplication of work• Coordinate all activities linked to User Acceptance (POC, Plan, Demo, UAT preparation and execution, Dry Run, Go/No go decision, Sign Off and Post Install)• Weekly meetings with executive and major Regulator Report stakeholders • Bi-monthly steering preparation deck and provide the UAT RAG status to all executive and senior stakeholders (Directors and VP)• Identify risks and prepare contingency or mitigation plan/actions; define and prepare backup plan• Publish daily and weekly UAT completion status, statistics and burndown chart• Mentor junior team members, provide guidance and shar best practices both within and outside the team

• Oversee daily activities of Scrum team (multiple locations) and provide direction and guidance as needed• Define the roadmap for PDB product • Define the milestones for PDB• Managing the dependencies• Set delivery priorities and make schedule adjustments to meet timely delivery goals (against the capacity and capability of the team) • Removing obstacles or blockers to progress• Ensure all features are built to an appropriate level of quality for the stage (SIT/UAT/PROD)• Report delivery status to the steering committee and develop required delivery documentations• Identify and mitigate of risks and issues associate with deliveries from Scrum team• Pro-active escalation of risks identified and tracking of resolutions plan• Perform resource allocations and workload assignments according to delivery requirements• Guiding the team on how to use Agile/Scrum practices• Facilitates all team meetings (Daily Stand-up, Planning, Review, Retrospective) • Guides the team in establishing normalized estimates and helps the team understand how to estimate• Drive the working group meeting• Established and maintain good working relationship/partnership with all key role stakeholders• Participate in PDB - Weekly Architecture Governance• Ensure Sign-Off for all project phases • Represent the team across all governance mechanisms supporting program delivery• Work with Program Director in defining the appropriate delivery model for PDB and KPI’s for the delivery teams• Organize design thinking, point of view-problem statement, prototype, storyboard and design sprint

• Leading analysts and PO across defined functional areas.• Working closely with senior stakeholders and Programme Managers to deliver agreed scope, through managing analysis activities.• Establishes priorities, allocates resources, coordinates and supervises programmes and projects under scope, reporting on progress to all key stakeholders.• Consults and partners with senior stakeholders to devise and deliver against a strategic roadmap, providing advice on priorities, planning and outcomes.• Responsible for governance of service delivery including SLA (service level agreement) adherence and issues / incidents.• Reviews performance against SLAs/ KPIs (key performance indicators) and directs appropriate interventions to address and meet changing client needs and business priorities.• Analyses level of conformance to defined SDLC (software development lifecycle) processes and reuse of shared enterprise assets where possible.• Measures the quality of solutions from an architectural perspective and ensures the conformance of delivered solutions to predefined quality metrics.• Drives consistent implementation of process, re-use of templates and artefacts.• Creates an environment where people management and development• Empowers, manages, coaches and mentors direct reports and others in the organization.• Actively communicates and cascades the business strategy, plans and values at all levels in the organization.• Deep involvement in Online Banking project as a setup point • Leading the Community of Practice in Bucharest Excellent Centre (planning, generate ideas, alignments on organizational level, organize workshops and activities where people share the experience)• Actively contribute in total performance process and hiring framework• Create people framework for PCC department/division• Actively contribute to people development framework on organization level• Contribute in BEX PCC strategy• Coaches direct reports and others in the company

• Actively supports the business strategy, plans and values, contributing to the achievement of a high performance objectives• Reviews business requirements in partnership and collaboration with the business obtaining sign-off• Liaises with programme / project managers, clients, and other stakeholders as appropriate as the business/functional counterpart for solution identification• Validates estimates• Validates business case(s) outlining cost impacts and value drivers of proposed solutions• Liaise with BA’s and direct business contacts on business issue identification and problem resolution to ensure applications are leveraged to the maximum degree appropriate• Drives the design and conceptualization of new business solution options and manages identified impacts and risks• Responsible for Quality Assurance of project deliverables • Actively participate in set-up integration team and end to end testing• Prioritises change requests • Acts as interface between stakeholders and implementation team • Building new relationships, managing existing relationships and managing any conflicts or difficult stakeholders with awareness of the project and organisational objectives and strategic outcomes • Support new employees, mentoring and facilitate early integration and assimilation of their new environment• Produce development plan for each direct reports and improvement plan for the lower performers • Acts as a management role model, communicating SMART business driven objectives at the beginning of the year, ensuring every team member has regular, continuous and constructive performance reviews, encouraging career development, nurturing talent and fostering diversity• Define and monitor KPI’s to track and measure success• Reviews performance against SLAs / KPIs and directs appropriate interventions to address and meet changing client needs and business priorities

• Acts as interface between customer and implementation team• Responsible for requirements gathering, definition and analysis • Produces and updates functional specifications and test cases as per project needs• Supports Developer Specialists in design phase and propose solutions for design • Assists Application Developers during development phase• Assists QA team in testing phase• Identifies and proposes solution/work-around to difficulties encountered during design and implementation• Analyse the business and technical impact on current functionality when new functionality is requested or any changes are made in upstream systems • Assist customer during UAT phase • Trainings for new comers on business value and architecture of the current system• Knowledge transfer sessions on each release for SL1, SL2 and SL3 teams • Responsible for Production environment by analyse and identify the root cause of incidents and service requests raise by the customer• Develop the SL3 team by hiring and leading the maintenance and development activity• Established the goals for each member of the team and constant follow up or their needs, involvement, performance and motivation

• Analyse business requirements (demands) and detailing them into Functional Specifications.• Analyse the risk and impact of implementation for each customer requirements.• Reviewing Functional Specification written by other colleagues.• Evaluate and provide cost effort estimation for each demand.• Working closely with Application Developers in development phase and in solving defects phase. Test demands functionality after were developed (before QA testing).• Identifying the discrepancies between what was required and developed.• Planning demands for each Release or SCD.• Create and present each release notes (content of demands that were included into current release) to SLS team.• Assisting and supporting SLS team on route cause analyse for high impact tickets and also in business flow.• Presenting document to customer and stakeholders.

Working as a Second Level Support for the central merchandising system (MMS) implemented in Metro Group Saleslines, requires a good knowledge of the data flow from both a technical and a business point of view and to other subsystems as well.• Offer required support efficiently and effectively and in accordance with priority, impact and SLA Support for: MMS Article, MMS Supplier, Promotions, Central Ordering and Contract• Administration, Discount and Rewards (DNR)• Maintenance of MMS application – identify the route cause and fix the problem by modify the source code(Oracle Forms, PLSQL)• Solve Data integrity problems by identifying sources of wrong data or by doing correction of data;• Developing internal documentation• Provide direction, feedback, coaching and expertise to build the ability of junior staff, for the topics: MMS Article, MMS supplier, Import checks flow• Special topics like Logical Deletion, Interfaces, Store copy, DNR;• Leading the projects like: Article Deletion, IMGP, Workgroup 1 and 5, Store copy.• Offer training, support and define run procedures for Romanian and China colleagues on different projects.

• Technical support for debt collection application for Romania and Slovakia.• Troubleshoot all issues and figure out the root cause/s of those issues• Success development and implementation of new request.• Understand the future requirements and model concepts of the project• Analysis, implementation, testing and customized development for external clients (Netherland) and Romania