Mirela Verrelli Email & Phone Number

Toronto, Ontario, Ca

San José, Tibás, Cr

Country manager, in charge of leading a direct team of 3 managers and 40 indirect reports. In charge of the development and execution of the Strategic Sales Plan. Ensure an adequate relationship with Partners and business brands. Create and execute the business plan. Negotiate the introduction of new lines of business. Successfully driving the financial scene. Assessment of legal matters. Act as a representative of the company in all its areas. Increase the amount of business Partners in an 80%, increasing the business opportunities that we can offer to our customers.• Innovate in technology, incorporating the "Cybersecurity and Smart Cities" business lines.• Leader in conducting and responding to the ATMs BID of the largest Bank in the country, for 4 years, representing more than 500 ATMs, being responsible for their provision and maintenance. • Control the cycle of income and expenses of the company by implementing the SAPBO platform to execute the accounting and payroll processes.

Escazú, San Jose, Cr

In charge of the project implementation, ensuring full compliance with the PMI methodology. with proper and timely documentation of all required phases. Manage the different committees between the parties involved at the regional level, impacting a total of 7 countries.• Lead the implementation of the C4C CRM Service Regional platform for the countries of Central America and Peru, including the standardization of processes at the regional level and Roll Out for each country. Project in the order of $ 1MM.

Caracas, Miranda, Ve

Introduje la Marca Infosoft en los principales Países de Centro América y México, estableciendo la red de clientes potenciales para los productos clave de InfosoftDesarrolle los negocios para Infosoft en Centro América y México, introduciendo los servicios de Fábrica de Software y de QA, así como BI con nuestra plataforma BI4WEB, por el orden de $2MM

San José, San José, Cr

Lead special projects in the Technology sector. In charge of the implementation, ensuring compliance in time and estimated budget thereof.• Manage contracts under the responsibility of Management, under the figure of Managed Services rendered to ICE, for a cost of $ 2MM, in order to guarantee no budgetary deviation.• Improve the efficiency of the post payment platform by migrating from BUS Oracle to 11G.• Negotiate the certification that provides SAP support for Partners 24/7 for 2 years for the company and extend it to achieving the certification, if this process is not certified, it would not be possible to request or support third parties.• Lead the creation of mobile applications (Electronic Medical Record), speeding up access to user data in an agile and fast way

Los Angeles, Ca, Us

Lead the company's project portfolio, identifying the type of office, place and products to serve according to the data obtained from various studies.• Supply the products at the hand of the distributors by implementing 2 customer service offices to serve the Western part of the country.• Reduce costs by 20% for the company by moving the Call Center, interacting with all responsible areas, engineers, architects, municipal permits, etc, of diverse studies.

Ve

Direct the quality organization, generating a change of direction in the attention and support processes, migrating from a mid-range organization to one with a managerial report. Assume leadership of the improvement of key and mission-critical processes for the company.• Increase the possibility of project portfolio management by restructuring the Management Organization in order to flatten it.• Lead large-scale projects such as:• Quote - Issue and Pay: Increase sales by 30% and reduce service times by more than 50% by allowing customers to self-serve in their policy process.• Improve customer service and claims care by more than 50% by automating claims by allowing customers to declare their claims via mobile equipment.• Reduce service times by 32% by improving customer service in claims care, by incorporating service kiosks to take advantage of customer waiting times in the office.• Transform the Call Center to a Contact Center, achieving omnichannel for the company, allowing users to attend from any point of contact, calls, emails or social networks, in the same way at any point.

Caracas, Dc, Ve

Direct the company from its different aspects: financial, legal, and operational, emphasizing the implementation of development and software processes based on a biometric SDK.• Leader of the development and implementation of the Biometric system for 2500 ATMs in conjunction with Diebold, managing to implement a FE DE VIDA system for Retirees.

Direct the operations of the Call Center and execute improvement plans to raise the quality of service.• Increase the quality of the Contact Center from 2% to 95% by implementing a strategy to update software, personnel, and work scripts.• Control the cycle of income and expenses of the company by implementing the SAPBO platform to execute the accounting and payroll processes.

Ve

Lead the Quality and Continuous Improvement effort of the Bank's key processes, in passive processes and in the areas of complementary channels, mainly Call Center and the areas of support for operations. Develop internal and external customer perception studies.• Document all the processes involved according to the ISO 9001 standard and win the corresponding audit, successfully obtaining the biannual ISO 9001 recertification for the Bank.

Granada, Distrito Federal, Mx

Lead the implementation of different highly complex projects for the company, guaranteeing their achievement on time and on budget.• Lead the 2000 Conversion Plan (Y2K).• Successfully implement the SAPR3 system with all its modules: FI-CO, MM, PS, PM, S&D, BW / SEM, Basis and HCM.• Save $ 22MM, establishing control points from the sale of the telephone line to its collection, avoiding any type of “leakage” of billable minutes in the billing process by establishing the Revenue Maximization Organization.• Lead and execute the national numbering plan from 5 to 7 digits, increasing the blocks of lines of numbers for sale.• Improve the quality of services by 30% by establishing the "911 Emergencies and 811 customer service" channels.• Reduce service times by approximately 20% and staff requirements by more than 30%, by automating the UNICENTER-TNG Computing Center.• Reduce fraud to less than 1% by implementing the telephone anti-fraud system.

Implemente el área de Calidad en la empresa CANTV que estaba siendo privatizada por primera vez en el País ( de gobierno a manos de GTE) y mejorando la productividad de la empresa, en más de un 100%Obtuve 3 Premios a la excelencia por trabajo sobresaliente con los equipos de trabajo

Mba, Direccion De Empresas

Manager, Gerencia

Bachelor Of Business Administration (B.B.A.)