▪ Supervise Financial Aid Processors to ensure processes are completed in a timely manner. ▪ Design and implement training material to coordinate financial aid programs and processes with other administrative departments ▪ Establish and maintain written internal procedures for processes to ensure efficient and consistent operation ▪ Test and review new system updates as federal requirements and FAFSA changes arose ▪ Administer federal and private loan applications and returns while also administering institutional and state aid for all student populations

▪ Reviewed and completed pre-packaging requirements such as verification, unusual enrollment flag review, max loan reviews, and Pell lifetime eligibility limits ▪ Packaged and reviewed financial aid awards for traditional, undergraduate online, and all graduate level populations to ensure compliance with federal and institutional policies ▪ Maintained post-award packages for all student populations up to date with enrollment, SAP & Merit Petitions, Tuition Waivers, and any other scholarship that may affect their financial aid

▪ Assisted an average of 40 customers daily with general inquiries such as sales plan enrollment, payment plans, and returns. ▪ Served as a SME (subject matter expert) for completing full setup of devices, earning trust from clients to successfully transferring data from an old device, assisted in troubleshooting, and maintained exceptional customer service. ▪ Exceeded sale goals of 65+ phones monthly.