Mirella Fernandez Email & Phone Number

Mount Royal, Qc, Ca

Montreal, Quebec, Canada

Montreal, Quebec, Canada

-Operational Coordination: Collaborating with various teams and departments to ensure smooth and efficient outbound transportation operations, coordinating with carriers, drivers, and internal stakeholders.-Workflow Optimization: Identifying areas for process improvement and optimization within outbound transportation operations, proposing and implementing solutions to enhance efficiency and reduce costs.-Compliance Monitoring: Monitoring compliance with transportation regulations and Amazon's policies and procedures, ensuring that all outbound shipments meet regulatory requirements and quality standards.-Performance Tracking: Tracking key performance indicators (KPIs) related to outbound transportation, analyzing data to identify trends, and implementing corrective actions to address performance issues and improve outcomes.-Training and Development: Providing training and support to associates involved in outbound transportation activities, ensuring they have the necessary knowledge and skills to perform their roles effectively.-Problem Resolution: Resolving operational issues and addressing transportation-related challenges in a timely manner, working closely with internal and external stakeholders to find effective solutions and prevent recurrence.

Montreal, Quebec, Canada

-Training and Onboarding: Assisting in the training and onboarding of new warehouse associates, helping them understand Amazon's processes, safety protocols, and performance expectations.-Safety Advocacy: Promoting a culture of safety by advocating for adherence to safety protocols, identifying potential hazards, and encouraging the reporting of safety concerns.-Productivity Enhancement: Collaborating with associates and supervisors to identify opportunities for productivity improvements, suggesting process optimizations or workflow adjustments.-Continuous Learning: Engaging in continuous learning and staying updated on Amazon's policies, procedures, and initiatives to effectively support and guide other associates.-Ambassadorial Representation: Acting as a positive representative of Amazon's values and culture, embodying professionalism, integrity, and dedication in all interactions with associates and stakeholders.-Operational Support: Assisting with various warehouse tasks as needed, such as operating forklifts or pallet jacks or organizing inventory-Productivity Targets: Meeting productivity targets and performance metrics set by Amazon, such as items picked per hour or accuracy rates.-Teamwork: Collaborating with other warehouse associates and supervisors to ensure smooth operations and timely fulfillment of customer orders.

Lima, Perú

-Chargeback Analysis: Reviewing incoming chargeback claims from issuing banks or card networks to determine their validity and accuracy.-Dispute Resolution: Investigating chargeback claims by gathering evidence, communicating with merchants, customers, and financial institutions to resolve disputes efficiently.-Documentation Management: Maintaining organized documentation for each chargeback case, including transaction records, communication logs, and evidence supporting the resolution.-Root Cause Analysis: Identifying the root causes of chargebacks and working with internal teams and merchants to address underlying issues, such as product quality, fulfillment problems, or fraud prevention measures.-Fraud Detection and Prevention: Collaborating with fraud prevention teams to develop strategies and controls to detect and prevent fraudulent chargeback claims.-Reporting and Analysis: Generating reports on chargeback trends, dispute resolution outcomes, and key performance indicators to identify patterns and areas for improvement.-Merchant Relations: Providing support and guidance to merchants on chargeback processes, best practices, and strategies to reduce chargeback rates and improve dispute outcomes.-Compliance and Regulations: Ensuring compliance with card network rules, regulations, and industry standards related to chargeback management, data security, and payment processing.-Training and Education: Conducting training sessions for internal teams and merchants on chargeback procedures, compliance requirements, and fraud prevention techniques.-Continuous Improvement: Proactively identifying opportunities to streamline chargeback processes, enhance automation, and improve efficiency in payment processing operations.

Lima, Perú

-Transaction Monitoring: Reviewing and monitoring transactions to ensure accuracy, compliance with company policies, and regulatory requirements.-Data Analysis: Analyzing transactional data to identify trends, anomalies, and potential areas for improvement or risk mitigation.-Process Improvement: Identifying inefficiencies in transactional processes and implementing improvements to streamline operations, reduce errors, and increase efficiency.-Risk Management: Assessing risks associated with transactions and implementing controls to mitigate those risks, such as fraud detection measures or compliance checks.-Reporting: Generating regular reports on transactional activity, including key metrics, trends, and insights, to inform decision-making by management.-Collaboration: Working closely with cross-functional teams, such as finance, accounting, compliance, and IT, to ensure smooth and compliant transactional processes.-Compliance: Ensuring that all transactions adhere to relevant laws, regulations, and internal policies, including Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.-Auditing: Assisting with internal and external audits by providing documentation, conducting audits of transactional processes, and addressing any audit findings or recommendations.-Training and Documentation: Developing training materials and conducting training sessions for staff involved in transactional processes, as well as maintaining up-to-date documentation of procedures and policies.-Technology Utilization: Leveraging technology tools, such as transactional software systems and analytics platforms, to optimize transactional processes and enhance analysis capabilities.

Lima, Perú

-Claims Processing: Handling incoming claims from customers, clients, or third-party entities, including reviewing documentation, assessing validity, and determining appropriate action.-Investigation: Investigating the details of each claim to gather relevant information, such as order history, transaction records, and communication logs, to make informed decisions.-Documentation Management: Maintaining accurate and organized documentation for each claim, including claim forms, supporting evidence, and correspondence with stakeholders.-Resolution: Working to resolve claims efficiently and effectively, whether through reimbursement, replacement of goods or services, or negotiation with relevant parties.-Customer Communication: Communicating with customers or clients regarding the status of their claims, providing updates, and addressing any concerns or inquiries in a timely manner.-Quality Assurance: Ensuring the accuracy and consistency of claims processing procedures, identifying areas for improvement, and implementing corrective actions as needed.-Reporting and Analysis: Generating reports on claims activity, trends, and outcomes to identify patterns, areas of concern, and opportunities for process improvement.-Compliance: Ensuring compliance with relevant laws, regulations, and company policies governing claims processing, including data privacy and consumer protection regulations.-Training and Support: Providing training and support to team members involved in claims processing, as well as other departments, to ensure consistency and efficiency in handling claims.-Continuous Improvement: Proactively identifying opportunities to streamline claims processing procedures, enhance automation, and improve customer satisfaction.

Lima, Perú

Coordinating and controlling the progress of claim files by providing instructions to adjusters.- Establish a case review plan by completing evaluation and recommend plan of action.- Document information (including case assessment, case management plan, follow-up communication,closure, billing, cost containment and return to work data).

Lima, Perú

- Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears toensure appropriate actions are taken- Notifying debtors of overdue payments and accounts by telephone, mail, and email – including timely followup if a reply is not received- Professional handling of customer inquiries, including providing detailed customer reconciliations andstatements as required, resolving payment disputes, and processing payments and refunds- Notifying debtors of overdue payments and accounts by telephone, mail, and email – including timely followup if a reply is not received- Preparing reports related to collection work

Lima, Perú

- Build strong customer relationships and deliver excellent customer service.- Taking a proactive approach to discovering customer’s needs and listening to understand what they areasking for.- Processing day to day transactions.- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities.- Work in a target-based performance environment, contributing positively to a team-oriented workenvironment.- introducing clients to mobile banking applications and assisting them to better manage their banking needs.

Aec, Analytics, Big Data And Business Intelligence

Bachelor Of Business Administration - Bba