Sales, inventory, operations and merchandising management; development, and deployment of clienteling strategies resulting in repeat business; managing, developing, and retaining a diverse sales team through coaching to drive sales growth and deliver excellent client experience.• Achieved continuous increase in leather goods and ready-to-wear sale.• Restructured store management team by defining roles and scope of responsibilities achieving substantial savings in personnel cost.• Trained and developed sales team to attracted new clients and retained repeat business.• Worked with and supported sales team with high profile VIP’s and celebrity clientele.• Initiated a new store structure for better customer experience and more efficient and effective sales.• Successfully organized back of the house structure, which significantly optimized efficiency and improved output, including inventory results, operational efficiency, and after sales service.• Implemented stock organization and inventory efficiency thus contributing to the highly improved levels of accuracy and loss prevention issues.

Definition, development, and deployment of clienteling strategies resulting in repeat business, increased client retention and growth of local client base in all the EMEA stores network.• New Business strategies: creation, development, and implementation of out-of-the box services to boost sales, such as the “Home Service “activity – later adopted by the House in all the stores worldwide as a best practice.• Team Empowerment: creation of a “community” where best practices are shared consistently, enabling store managers to define their own action plans, and drive their business with ownership and entrepreneurial spirit.• Talent Development and Retention: definition of development plans set to grow talents and retain them, together with rewarding programs for the top Sales Advisors, such as “The One Million Dollars Club” and “Night at Oscars”.• Cross Divisions relationship: establishment of a strong partnership with the various divisions, such as Retail Excellence, HR, Marketing, Finance, Merchandising, to optimize the performance of the stores.• Project Management: lead store opening projects from negotiations to leasing and operations supervision with a high capability of connecting departments together. Regular submission of the EMEA Business review to the Kering Group, monthly action plans to WW Retail Director.

Opening of the first WW concept store in NYC and first Maison in Milan, managing, developing, and retaining a diverse sales team through coaching to drive sales growth and deliver excellent client experience.• Business development: Implementation of clienteling strategies to increase sales volume and sell-through across product categories. Critical feedback to the merchandising team, to seize new opportunities and develop product categories.• Client experience management: Development of the VIC client base with direct management of their portfolio; coaching the team constantly by developing their sense of detail and excellence. • Team Management: Assessment of the performance through weekly check ins and KPIs setting, monthly and yearly performance review • Back of the house management: Consistent monitoring of stock levels, implementation of stock organization and inventory efficiency thus contributing to the highly improved levels of accuracy and loss prevention issues.

Turning around under performing operations, Team leadership – recruiting, training, and staff management, Ready-to-wear and fur sales, inventory and merchandising management.• Continuous high sales increase during first 4 year.• Transformed boutique from discounted fur sales to full price powerhouse.• Achieved continuous increase in ready-to-wear sales.• Achieved increase in fur sales to make the number one boutique worldwide in 2009.• Attracted and retained of new clients and repeat business.• Worked with high profile VIP’s and celebrity clientele.• Initiated a new floor structure to better serve the high volume of customers the stores attracted.• Successfully organized alterations department, which significantly optimized efficiency and improved output.

Key salesperson for Chanel ready-to-wear apparel, accessories and small leather goods. Annual sales in the seven-figure range, consistently representing double digit increases.• Established a following, consisting of upscale clients, celebrities and members of the social register.• Provide fashion direction for a specialized clientele.• Merchandise the floor for maximum selling effect.

Top producing Selling Specialist in the Designer Ready-to-Wear Department (Ellen Tracy). Personal production: seven figure range.• Established a following utilizing a highly developed fashion sense and by serving as wardrobe consultant to an upscale clientele.• Provided entire wardrobe direction to select customers including accessorizing clothing purchases.• Recipient of numerous letters of customer appreciation.• Participated in the merchandising of the Ellen Tracy Department.

Promoted to Salesperson (Retail) in the Diva flagship store. Sold and merchandised a product line of 14k and 18k gold jewelry and precious stones.• Store’s top producing Salesperson.• Merchandised the store, interiors and windows and provided input into the buying process.Previous position: Account Executive (Showroom)Established a customer base of retailers which included specialty and department stores. Provided customer service to existing accounts and provided support to the field sales force. Sole responsibility for a major account, QVC.

1985-1990 Assistant Manager, Ticketing office New YorkManaged all group and individual ticketing for the New York office. Supervised the Agency Desk, servicing the tour and travel industry. Served in a customer service capacity; resolved customer problems. 1979-1985 VIP/First Class Flight AttendantJoined JAT as a Flight Attendant in the carrier’s VIP/First Class section. Trained newly hired cabin crew members.