Mirella M. Email & Phone Number

West Los Angeles

Responsibilities:Primary point of contact to enterprise clients.Maintain existing client relationships through proactive communication and regular client check-insProvide on-going support for clients through the initiation and/or coordination of tasks across various divisions within the companyEffectively plan for and onboard new clientsCoordinate delivery.

City Of Industry

Answered high volume phone calls.Assisted an average of 100 - 125 calls per day.Identified customers' needs and answered all of their questions as well as having the responsibility to be able to resolved conflicts and provide different solutions.Processed orders, made changes or cancel orders Provided standard information regarding service options.

Manhattan Beach

Identified customer's needs and answered all of their questions.Provided solutions that help make it easy for customers to achieve their weight loss goal, empathize with the customer and overcome objections.Responded immediately and accurately to all billing dispute inquiries.Processed new services, saved accounts and rescheduling orders.Explained new.

Santa Monica

Delegated and oversaw tasks directly by the store manager to hourly employees.Manage merchandise selection window displays.Assist in personnel issues, recruiting, training, coaching, and notify management of the progress of each employee.Maintain records of sales and prepare an inventory of stock.Applied strategies that improved shrink percentage for five.