- Technical and functional team management for a team of 5 people (Sr, Pl, Jr analysts and 2 trainees) - Management of sales leads prospected by the partners - First contact with potential clients to understand their needs and qualify the leads - Quotation, preparation and sending of commercial proposals - Meeting to explain the products on offer, according to the client's needs - Negotiation of proposals to convert the sale - Management of the policy application process with international insurers/providers - Management of the entire client onboarding process - Management of the client portfolio, including payment controls, Management of concierge services, with support for opening and monitoring claims, medical appointments with insurers/providers etc, advisory support on policy coverage - Management of contracts, with active search for renewal and direct action to reduce the cancellation rate - Interface with insurers/provider partners and training of the team and commercial sub-agents according to product updates, practices and American legislation - Continuous review of internal processes and implementation of improvements - Consolidation and monitoring of the area's results indicators

- Quoting and applying for international health and travel insurance with accredited international insurers/providers - Opening and monitoring claims - Customer service, including medical appointments with insurers/providers, Proactive contact with clients to reverse the contract cancellation rate - Management of payments and follow-up with clients Implementation of internal controls to improve management of the client portfolio, with fortnightly mapping of renewals, updating of registrations, etc. - Management and monitoring of the routine in the CRM system - Execution of other administrative activities to support company management

- Calculating the area's main indicators, such as: irregular registrations, time taken to receive a document vs. registering a claim. - Supporting the control and quality area, with daily reports on the performance of the Claims Registration and Pre-Analysis area - Issuing and analyzing management reports, reporting to the area's leadership.

-Quotation of products and services for the unit - Control and issue of purchase orders and monitoring of projects and purchasing requirements with internal clients - Management of supplier registers, contracts and certificates - Control of area indicators

- Carrying out administrative support activities- Client reception