Field service at Roche Pharmaceuticals.Experience in B2B service.Incident management via ServiceNow.Work practice with Miro, Trello and Jira.Network monitoring (TCP/IP).Remote and local support.Problems solution.Administration and Asset Management.Management of IT Infrastructure Administration Activities.

Assistance to partner drivers (in person and by phone), reception and screening of service demands, Application of the partner driver onboarding journey, management of strategic data, process management, analysis and treatment of problems related to the mobility platform, application of training and other administrative issues pertinent to the position.

Responsible for serving users of the Ministry of Health's information systems; screening of calls, clarification of doubts from users about configuration, installation, operation and maintenance of equipment, systems and programs; receipt, opening and forwarding of calls for treatment of 2nd and 3rd levels and remote access on the workstations of users of the DATASUS SYSTEM, when authorized.

Litigation intern. I performed the functions of controlling procedural deadlines, updating procedural progress, checking documents, legal writing.

I worked as a secretary / receptionist serving the public, clients and directors, telephone service, control of calls, sending of correspondence, control and maintenance of files and other functions. As an administrative assistant in the purchasing sector, I worked with order control and dispatch, quotations in general, scheduling technical visits (booking, accommodation, transfer of technical assistance staff from the industry), freight scheduling (quotations, marking and preparation of supplier contracts), supervision of deliveries and inventory control (through its own computerized system). As a PCP assistant, he elaborated production plans, survey of raw materials, issue of production orders, issue of purchase requests, elaboration of the production schedule and management of production indicators (issue and analysis of production reports).