Mireya Rivera Email & Phone Number

Sanford, FL, US

United States

- Support Customers in Oracle Recruiting Cloud, Oracle Learning Cloud, and Oracle Compensation

Orlando, Florida, United States

- Provide training to new employees in Oracle Recruiting Cloud and Oracle Learning Cloud- Assist engineers with complex questions by testing and researching- Document procedures for our Engineers and Customers- Identify Bugs in the systems and notify Development for resolution

Orlando, Florida

-Provide training to new employees in Oracle Recruiting Cloud and Oracle Learning Cloud-Assist engineers with complex questions by testing and researching-Document procedures for our Engineers and Customers-Identify Bugs in the systems and notify Development for resolution

Orlando, Florida Area

- SCCM Admin Update all Servers and Workstations- Responsible for providing advanced Windows support in an enterprise environment- Maintain, install, configure, troubleshoot, upgrade and document all aspects of the Windows architecture, and supporting software packages- Document processes and procedures for problem resolution and product configuration

Maitland, FL

- Code using Microsoft VBA for data manipulation and building forms- Export data to various file/report types using client/carrier/vendor specification- Conduct program testing and file/report auditing- Responsible for interfacing with Clients/Brokers/Carriers/Vendors/Team Members

Daytona Beach, Florida Area

- Responsible for identifying requirements and translating technical specifications into BI design - Develop, test, maintain, and support the data analytic

Daytona Beach, Florida Area

- Work directly with our Campus Departments to create or modify Imaging request.- Maintain all Imaging servers- Document Imaging processes- Install and maintain Fujitsu Scanners

Daytona Beach, Florida Area

- Work directly with our Blackboard CHM with issues with Blackboard - Provide Blackboard training to our staff, faculty, and students- Plan and manage projects with Blackboard and Saba Centra- Process files to create Saba Centra events for Blackboard through UNIX- Create training manuals for our customers- Perform Upgrades to System- Follow matrix to QA.

Daytona Beach, Florida Area

- Provided first and second level support to the University users on reported problems- Performed minor network administrator duties- Performed follow-up quality assurance checks on completed work orders- Install/Upgrade hardware and software on PC's as needed- Became Dell Certified to be able to change out motherboards on site

Deland, FL

- Supervised the centralized Service Desk for the State of Florida- Monitored the states network and server applications- Created and implemented the first IT Support Center Self Help Website in (HTML CODE)- Reported performance on the Service Desk

Maitland, FL

- Worked with users in troubleshooting and training in Blackboard, Angel, and Web CT for various schools- Maintain Daily reports on incoming calls due to the various schools being supported

Maitland, FL

- Provided second level tech support for sprint DSL customer- Knowledge of networking TCP/IP, PPP protocols, networking Internet and LAN connections- Checked and configured static routers- Checked IP duplication monitoring ATM and PVC duplication. - Set up small home and business networks

Maitland, FL

- Provided customer service support for Message line, Call ID, Features and all Vtech telephones- Worked with the Specialist II to make sure everything on the customers' account is configured properly

Lake Mary, FL

- Technical Support- Expert Billing Representative- Data Entry

Miramar, CA

- Managed the Travel Department for a military base- Created and issued travel orders and payments - Audited personal record books- Payroll Clerk - Certified Mail Handler- Certified Humvee Driver

Bachelor’S Degree, Business/Information Technology

Associate’S Degree, Network Admin/Hardware