Mireya Alegre Email & Phone Number

Porto, PT

Porto, Porto, Portugal

Porto, Portugal

• Be the extended hand of the founders. Act as a strategic thought partner and a person of trust.
• Oversee product and team operations and goals.
• Manage company overall roadmap (+60, including software developers BE/FE, engineering managers, product managers and product designers).
• Serve as liaison between staff, senior leaders, and CEO.
• Lead strategic initiative across the organisation.
• Manage company internal communications and board meeting with investors.

Community Of Madrid, Spain

• Head of Global Product and Customer Operations with teams in Madrid and Bangalore:
• Manage and improve program profitability.
• Create automated solutions to detect and manage ineligible customers (Fraud & Abuse) at scale. Savings drove by the program incrased 88% in two years.
• Manage Voice of the customer (NPS) processes.
• Operationalize customer escalations. Ensure first response of the issue across teams of 24 hours.
• Product/Tech roadmap management.

Madrid Area, Spain And Greater Seattle Area

• Program Profitability.
• Led Program International Expansion in UK and Canada.

Madrid Area, Spain

• Category Merchant Manager Grocery & Beers, wines & Spirits: - Managed category and growth. - Improved Sellers experience across Europe.
• Foods and Wines from Spain store Product Manager: a project in collaboration with ICEX (Instituto de Comercio exterior), a public company depending on the Spanish Ministry of Economy to promote Spanish products across.
• Foods and Wines from Spain store Product Manager: a project in collaboration with ICEX (Instituto de Comercio exterior), a public company depending on the Spanish Ministry of Economy to promote Spanish products across.

Madrid Area, Spain

• Cloud Automation and Monitoring office Manager leading a team of 10 engineers.
• Business Operations Strategy Leader.
• Cost Controller Cloud Department (OPEX & CAPEX).
• Member of the BT Strategy group BT 2020, a project to envision and shape company's future.

Madrid Area, Spain & London, UK

International scheme across EMEA, with structured training, to help high potential graduates develop strong analytical and leadership skills.

Madrid Area, Spain

• Led a critical Improvement program across the Cloud Operations Department.
• Responsible for cloud department Risk Management and control.
• ISO 20000 Quality Manager for Spain.
• Cloud Solutions Architect (Hosting Services).

Barcelona Area, Spain

• Programming language used: SQL, J2EE, JSF, HTML, XML.

Barcelona Area, Spain

Msc In Electronic Engineering, Electrical, Electronics And Communications Engineering

Master’S Degree, Program For Management Development (Pmd)

Msc, Management Science And Engineering, Business Administration And Management, General

Activities and Societies: Student Council in Beihang University • A 3-year Business Management Programme in a Top Chinese University with.

Bachelor'S Degree In Industrial Electronics