Miriam Agbakwuru Email and Phone Number
I am a Seasoned Customer Support Specialist and virtual Assistant with over 4yrs+ experience in Corporate and Office Administration, Recognized consistently for performance excellence and contributions to organization success. Excellent communicator, leverage relationships and great interpersonal skills to communicate and network effectively with stakeholders. Also an adept at explaining complex concepts to a variety of audience, consistently showcasing the ability to analyze issues, recognize problems, troubleshooting, quick resolution to customer problem while building a long-term relationship, one where each customer interaction offers opportunities for deeper, more valuable engagements. I work perfectly as an individual with little or no supervision and also as a team player.I am very passionate about Customer's success/Experience and seamless workflow which is why I help organizations automate their work process.My core skills and competence includes:Customer SupportCustomer ServiceVirtual AssistanceCRM ProficiencyTech SavvyProficiency with Workflow ToolsEmail ManagementTelemarketingAppointment SchedulingHost/Rentals BookingsProfessional Telephone demeanorHigh Level Efficiency and Time SaverI am multiskilled, friendly, very teachable and always ready to learn a new skill. That's a little about me.
Digital Witch Support Community
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Customer Support SpecialistDigital Witch Support Community Jan 2023 - PresentLagos, Lagos State, Nigeria -
Virtual Office AssistantOtibodesigns Nov 2021 - Dec 2022New York, United States-Maintained and Updated records for all appointments and customer interactions.-Reach out to clients and source for vendors.-Supervise workflow processes- Calendar and Email Management-Appointment Scheduling- Customer Support
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Customer Support And Quality Control OfficerJads Associates Jul 2019 - Aug 2020Abuja, Nigeria-Accessed personnel performance and implemented incentives and team-building events to boost morale.-Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.-Interpreted management directives to define and document administrative staff process.-Delivered top-notch administrative support to office staff, promoting excellence in office operations.-Applied mathematical abilities on daily basis to calculate and check figures in all arears of accounting systems.-Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.-Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting systems.
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Senior Customer Service ExecutiveCapstone Microfinance Bank Jul 2017 - Aug 2019Uyo, Akwa Ibom State, Nigeria-Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.-Devised and published metrics to measure organization's success in delivering world class customer service.-Exceeded team goals and collaborated with staff members to implement customer service initiatives.-Researched and corrected regular, advanced and long standing customer concerns to promote company loyalty.-Built partnerships with diverse internal teams and sales, finance and operations department to streamline processes.
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Cashier And Stock ControllerFish And Chicken Affairs Jan 2016 - Jun 2017Cross River State, Nigeria-Restocked, arranged and organized merchandise in front lanes to drive Product sales.-Reviewed and resolved differences between accounting information and cash drawer.-Helped customers complete purchases, locate items and join reward programs to promote loyalty, -satisfaction and sales number.-Arranged paper and electronic payment records to maintain well-organized filing systems and recordkeeping compliance.-Reconciled cash drawer at start and end of each shift, accounting for errors and dissolving discrepancies.
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Chemistry TeacherRanjennys High School Sep 2014 - Jul 2015Rivers State-Fostered motivating Learning environment by planning and displaying enthusiasm for Organic and inorganic Chemistry.-Conferred with academic area chair on questions issues involving course curricula, instructional strategies and college policies and procedures.-Designed and implemented course curriculum that reflected relevance of chemistry to everyday world.-Leveraged varied instructional delivery modes to support student differences and learning styles.-Constructed and administered tests and exams to measure student learning.
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Chemistry Instructor (Nysc)Isieke Model High School Jul 2013 - Jun 2014Umuahia North, Abia State, Nigeria-Prepare Plans, materials and activities for students to reach Chemistry Learnings Outcome.-Developed and distributed approved course syllabus to students to convey goals and outcomes of course.-Consulted with students individually and in teams to help students efficiently reach learning goals.-Maintained current knowledge of Chemistry and effective teaching methodologies.
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Quality Control SpecialistRivers Vegetable Oil Company (Rivoc) Nov 2011 - May 2012Port Harcourt, Rivers State, Nigeria• Responsible for the Quality management and assurance for the entire manufactured product. • Ensure final product quality and sustainability meets required standard.• Ensure quality standard are maintained from grain to finished product.• Ensure monitoring of all export production from the company to foreign countries guarantee compliance to regulatory and quality standard across the supply chain.• Develop and lead quality work stream model and standard within members of staffs.• Ensure compliance and effectiveness to drive the product quality in line with ISO standard.• Ensure that all product meet specification at every point & stage of production.• Ensure the safe usage of laboratory equipment and apparatus.• See to the proper disposer of harmful reagents, work apparatus and chemicals.• Carry out a quality reconfirmation text on finished product to accenting its sheaf life. • Carry out proper documentation of all analytical text done both online and on hard copies.• Ensure quality checks (BOD & COD) based on specifications are done on our effluent treatment plant.• Constant inspection of the packaging line to ensuring finished product are packed based on specification to ISO standard.• Ensure accurate determination of all chemicals/microbiological analysis of raw materials to finished product.
Miriam Agbakwuru Education Details
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University Of UyoChemistry
Frequently Asked Questions about Miriam Agbakwuru
What company does Miriam Agbakwuru work for?
Miriam Agbakwuru works for Digital Witch Support Community
What is Miriam Agbakwuru's role at the current company?
Miriam Agbakwuru's current role is Customer Support Specialist || Virtual Administrative and Executive Assistant || I help clients and companies enhance positive Customer Experience and increase revenue.
What schools did Miriam Agbakwuru attend?
Miriam Agbakwuru attended University Of Uyo.
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