PMI and Six Sigma certified experienced leader in the advancement and development of program implementations and operational changes. Collaborative leader and contributor with demonstrated ability to effectively organize and manage large cross functional teams and projects. Aligning information technology with business goals and objectives while managing complex issues, is a major strength. Experience managing complex projects and accounts while maintaining strong customer relationships with high customer satisfaction. Program / Project Management • Contract Review and Negotiation • Financial Planning • Global Delivery • Process Improvement • Scope, Risk, and Change Management • Business Process Operations • Strategic Planning • Proposal Development • PMO Governance • Dashboard and Performance Reviews • Direct Customer Relations • Business Development /Sales • Client Satisfaction and Vendor Management