Miriam Botchway Email & Phone Number

United Kingdom

Mazars is a global accounting, auditing and consulting firm that that specializes in providing a range of financial services to businesses and individuals. The role requires providing seamless, effective and proactive administrative support.Booking meeting rooms/ Scheduling complex meetings for partners/ employees to meet with clients.. Booking flights/ trains/ accommodation for partners.Administering Right To Work checks. Checking they have a BRP card/ Visa Vignette/ Passport/ Qualifications etc. Working closely with HR and onboarding team to get this done.Assisting with financial team with conflict check projects. Having to look over spreadsheets and analyse.Using Adobe sign to create engagement letters/ disengagement letters with new clients/ old clients. Handling sensitive Companies House documents can range from corporation tax to personal tax to tax compliance etc.Sending of accounts to Companies House before the deadline.Mail merging documents/ name badges.Closely liaising with biztech and facilities. All part of the BST (Business Services Team).Billing/ Fees. Creating an invoice using Advanced PubApps using the information provided by the sender. Can be Interim, Standard etc. May need disbursements/ an amount written up/ down. Then sending to the designated partner to approve invoice. Once approved send the invoice out to the client.First point of call via the phone/ switchboard. First point of call internally.Showing new partners how to use the systems and applications.Taking new starters on an office tour, taking them to get their work equipment and get their building passes sorted out.Managing the posts of all clients registered to the London office and contacting clients to inform them and arranging for the delivery of the hard copy to the client if requested.Sorting out the reconciliation of office card expenditure.Processing leavers/ joiners and updating the leavers/ joiners spreadsheet to indicate wat processes have been competed.

A remote role for a broadband provider which consists of focusing solely on the customers and meeting their needs. Customer Experience is at the very heart of what they do at Community Fibre. So it was ensured that every interaction is a great experience, from answering billing and technical enquiries to maintaining the cherished position as No.1 internet provider on Trustpilot. This required me to work behind the scenes as well as by liaising with customers and internal teams to provide them a service with ease. Themain software used to carry out this role was Zendesk, GoCardless and CRM.Some of the everyday tasks required to execute were:Invoicing customers/ Sorting out a direct debit for them via platforms such as Xero and GoCardless. Upgrading/ Downgrading internet packages for customers. Attention to detail is important to avoid any human error which could potentially have an impact on the process.Contacting customers to arrange couriers to pick up/drop off products using Gophr as the courier.Sending customers their order confirmation to confirm their package has been renewed. Emailing/Texting customers via Zendesk to inform them of any updates.CRM and Zendesk are the main software systems used to operate in the CS admin role so familiar with the systems.Also required tickets to be solved with KPIs needed to be met also.

Being the first point of contact for contractors, clients TfL Cheifs and Executives that would come in for project meetings and tours.Managing the bookings of the meeting rooms for client facing meetings in the London office. .Liaising closely with the building manager/ facilities manager to oversee the day to day operations of the business.Collecting data of each new contractor in the fast paced construction firm and inputting it into the system. Filing each paper with the information in chronological order and keeping up with the management of it daily once scanned into the system.Creating new building passes for those who require it to access areas of the building.Supervision of the master station keys to hand over to responsible person collecting it. Essential this is logged to ensure the key is traceable at all times.Looking after absences/ sicknesses, holiday requests and queries of cleaners and liaising with Engie/ Equans contractors to mediate between contractors and their employees based in the office. Working closely alongside facilities manager to liaise with clients and arrange the collection of POs so invoices can be accounted for and paid according to the Work Order.Keeping an eye on stationery stock and ordering more if need be.Reporting any maintenance issues that has been communicated over to the maintenance and handy man as well as logging it on the system.Creating address labels for envelops with letters that require postage.Booking contractor attendance to the site and liaising with building management to feed details over of their expectance.Maintainanence of office supplies, including control and distribution of stationery.

London, England, United Kingdom

London, United Kingdom

• Part of a team• Organisation of team production • Preparation of products to be shot on-set and off-set.• Health and Safety management of working areas and tools used.• Working closely alongside different Departments• Targets /Deadlines to meet and achieve• Customer Focused• Part of the Operations team ensuring products are processed and prepared for image capture, working closely with the Health & Safety Manager and work colleagues to ensure best work practises are obtained.• Keeping controlled data on all products to ensure efficiency .

London, United Kingdom

• Worked on various sites such as the Emirates stadium, Wembley Stadium, Fulham Stadium and Charlton Stadium shows my flexibility and commitment to the company.• First point of contact when customers arrive. The customers will be greeted into the venue i.e “Hi, welcome to Wembley Stadium” and departed with a farewell wish such as “Enjoy the match”. • My job role consists of serving a segment of the approximate 70000 customers that come to watch the football games/concerts and give them a good overall customer service/experience.• Selling Beverages, hot food and snacks to customers ensuring I reach my daily goals which would approximately be £3000.• As the stadium gets really busy you have to move fast, efficiently and effectively and are also required work at a fast pace, have good team working skills, good communication and listening skills. This shows I am able to multitask and prioritise.• I am able to work in various teams confidently as every shift means that I am in a different team so I need to be able to adapt quickly to the every change surroundings.• Punctuality is very important as I have to be at work before the event starts to allow everything to be set up ready for when the customers arrive

London, United Kingdom

I worked in logistics at Fulham stadium which consisted of numerous tasks to carry out in order to work towards the deadlines given. This role has helped me gain physical insight into how a business runs on the inside and has also enabled me to enhance my multi-tasking and organisational skills. Some of the tasks that this job role entailed were:• Stock taking, measuring inventory par levels for match days, overseeing that the concessions area and kiosks are prepared for match days.• Collection of orders and re-distributing stock in accordance to the par levels.• Adding additional stock into the kiosks and also foreseeing that stock is not left in areas which may be a potential threat to workers and customers.• Health and Safety

Ba Business And Management, Business, Management, Marketing, And Related Support Services, 2:1

Activities and Societies: African Caribbean Society, Bright Futures Society• • Includes marketing, management, accounting, economics.

Business/Commerce, General, A,A,B