Miriam Finglass Email & Phone Number

Ireland

Managing translation projects for national and international clients, including the Irish public sector, EU institutions and corporate multinational clients. Assigning work to freelance and in-house linguists. Generating quotes, invoices, and dealing with queries from clients and suppliers. Carrying out kick-off meetings with contract clients and service reviews. Key account manager for specific clients.

Dublin, County Dublin, Ireland

Linguistic quality checks (for German) on the output of an AI tool.

Dublin, County Dublin, Ireland

Key contact for global customers with complete ownership of customer issues, coordinating effective and efficient movement of material through the supply chain and ensuring customer satisfaction, timely and accurate order processing and delivery of export documentation. Coordinating with internal and external stakeholders including third party logistic providers and warehouses and Finance, Procurement, Technical and Sales teams.

Dublin, Ireland

Customer support in Export markets, EMEAManaging distributor customers in EMEA markets from order confirmation through to shipment and delivery.Liaising with key departments such as Sales (sales agreements, pricing), Warehouse/3PL (prioritising orders, shipping instructions), Supply Chain (order release and availability), Accounts Receivable, Trade Compliance and Master Data.Issuing specific export documentation (certificates of origin, certificates of sterility, DA59, etc.) and ensuring on-time distribution in line with customer requirements and/or payment terms.Ensuring all customer queries (on orders, stock, dispatch, invoices, credit notes, export documentation) are handled appropriately.Working closely with internal and external customers to build and maintain customer loyalty. Intercompany billing and internal order replenishments (goods receipt, delivery creation and shipping invoice).Liaising with Sales and Supply Chain to ensure stock availability to fulfil orders and achieve revenue targets.Tailoring solutions to customer needs. Taking full ownership of all customer issues/complaints until resolution, including corrective and preventive actions.Continuously working to identify and implement process improvements.Compliance: Enforcing new and existing company policies to internal and external customers.Adhering to and maintaining standard operating procedures.Participating in internal and external Quality audits.Keeping up-to-date with process and product changes via online Learning Management System, in class training and external courses.

Dublin

Managing top revenue generating customers in Germany, Austria and Switzerland to increase customer loyalty.Tailoring solutions to customer needs and taking full ownership of all customer issues or complaints to resolution, including corrective and preventive actions. Escalating all product complaints (technical and medical) to the Quality department. Processing all orders accurately and promptly. Daily, weekly and monthly reporting. Resolving all customer queries satisfactorily and according to specific quality guidelines.Consignment management.Mentoring and coaching new starters in the team.

In-Company, University Of Applied Sciences, Frankfurt Am Main Germany

Business English training in-company in the Rhein-Main area.Lecturer in Technical English, English for engineering, English for scientific writing, communication and presentation techniques at the University of Applied Sciences, Frankfurt.

Wiesbaden, Germany

Translation (German-English) of corporate communications in the areas of finance, marketing and public relations as well as highly specialised technical texts, using CAT tools (Trados).Business English training to adult learners at all levels in individual and group courses conducted at the training centre and in-company in the Rhein-Main area. Also including needs analysis and course planning.

Padova, Italy

Business and general English training to adult learners at all levels in individual and group courses in the school and in-company.

Dublin

Self-employed freelance translator, specialising in translation of scientific, technical and IT related texts as well as projects in the areas of business, marketing and advertising.

Dublin

Technical support by telephone to German-speaking corporate customers on Symantec Anti-Virus products, with research and follow-up of customer issues through to resolution.

Dublin

Technical support via telephone and email to German and English speaking customers: troubleshooting problems, recording customer interactions, processing orders and return merchandise authorisations. Second level support: handling escalated issues, training of new starters.

Master'S Degree Msc, Translation Technology, First Class Honours

Translation Technology, Localization, Artificial Intelligence and Machine Translation, Computerised Terminology, Python programming.

Bachelor Of Science (Bsc), Chemistry, German