Manage customer service, logistics and sales administration for this global medical device manufacturer ($80 million in sales annually)Monitor ongoing purchased product dynamics and order details including shipments, orders, inquiries, complaints, production ordering and warehouse vendor managementControl U.S. inventory levels to manage and maintain requirements dictated by corporate policy Coordinate and respond to multiple inquiries from customers for new product development, validation of new parts for inclusion in manufactured end products sold by our client base. Work closely with Sales, Marketing, Quality Assurance and Regulatory, as well as Production and Planning departments at overseas plants to service the needs of the U.S. client base. Pro-actively sell to specifically assigned accounts.Facilitate ongoing implementation and improvement of ERP software system.Work closely with IT personnel and production planners to ensure smooth operation of company objectives for inventory control in U.S. WarehouseAccomplishmentsInstrumental in senior management's decision to purchase and implement a new CRM software system for the U.S. Sales and Marketing Office.Worked closely with IT consultant to create online system to allow secure visibility and paperless communication between U.S. sales office and public warehouse..Annually achieve forecast accuracy of over 91% as well as provide yearly production forecast to parent company for planning and investment requirements for new equipment and production machinery. Instrumental in working with VP of Sales to increase sales on an annual basis ranging from 2-20 % over the past 7 years.Achieve rankings of over 95% on average from medical device OEM clients who closely monitor performance, reliability, delivery statistics and quality of products supplied as required by ISO and FDA standards used throughout the industry.

Managed, supervised and trained all newly hired application support staff. Trained and tested newly hired Implementation Consultants with recommendation process for continued employment to VP of Consulting Services.Participated in Quality Control Testing and Support for custom solutions developed for the Macola/Exact ERP suite. Managed and marketed training facility to end user client base. Developed and executed curriculum for online and classroom training courses.Collaborated with programming and consulting groups on a weekly basis to ensure high level of client satisfaction. Day to day responsibilities included:Client database management.Queries and report development to facilitate management of support accounts.Database queries on SQL and Pervasive database files and tables as related to resolving client inquiries and support issues.2nd level support and resolution for all escalated client issues

Provided application support to customers using Macola/Exact's accounting, distribution and manufacturing ERP software system Used Goldmine CRM software for tracking all support activity. Accomplishments Promoted to Manager of Support Services within 2 years.Developed and maintained extensive knowledge of Macola/ Exact Enterprise Suite, Warehouse Management System, Goldmine CRM software system and Microsoft suite.Created automated reports to track progress of all aspects of support and training departments. Increased number of clients purchasing support service contracts by 50% over a period of 4 years as manager of support services.Attained a support contract renewal rate in excess of 90% . Negotiated special renewal deals based on analysis of metrics developed to track usage of support services. Increased Training Center facility's revenue by 75% over 4 year period.

Directed all accounts payable, accounts receivable and general ledger activities for nonprofits, service businesses, manufacturers and distributors. Tracked cash, bank accounts, investments and all financial matters. Created and implemented budgets and controls.Set up completely integrated software programs for companies converting from manual to computerized systems.