Miriam N Email and Phone Number

Monitor inbound/outbound calls and email responses to assess the agent’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.•Participate in design of call monitoring formats to set the standards for the customer experience. •Identify customer needs and expectations through participating in call listening programs.•Prepare and analyze internal quality reports for management staff review and training recommendations.

One of the ‘faces’ of the company. Answered phone calls and emails, responding to customer questions and concerns.​•Delivered high-quality customer service via email/ phone support ensuring top level service to continue corporate growth.•Identified and assessed customers' security needs which increased the sales for the company. •Handled system troubleshooting and provided appropriate solutions within the time limits. Follow ups were made to ensure resolution and customer satisfaction.