Miriam Ozioma Email and Phone Number
I hold a B. Tech in Petroleum Engineering from Rivers State University of Science and Technology. My academic journey was marked by a strong interest in the energy sector and environmental sustainability, culminating in a notable publication on converting heat recovered from gases flared into electricity using the Rankine cycle.My professional experience spans various industries, including technology, finance, agriculture, and environmental consulting. As a Customer Experience Analyst at Flutterwave Technology Solution Limited, I utilize data analytics to improve customer satisfaction and retention. My previous roles include Customer Contact Center representative at Stanbic IBTC Bank, Digital Products Sales Executive at First Bank of Nigeria Limited, Human Resources Admin at Terra Agric Limited, Assistant Laboratory Officer at Cledop West Africa, and Environmental Analyst at Transparent Earth Nigeria Limited. I have developed technical skills in data analysis, project management, and digital product sales, as well as soft skills in teamwork, communication, and leadership.Looking ahead, my career goals include advancing in the fields of petroleum engineering, reservoir engineering, and human resources management. I am passionate about leveraging my diverse skill set to drive innovation and growth within forward-thinking organizations.Feel free to connect with me at miriamozioma97@gmail.com or via phone at 08144735873 or 07039190319. I am based in Oworonshoki, Lagos, Nigeria.
Flutterwave Technology Solutions
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Customer Experience AnalystFlutterwave Technology Solutions Nov 2023 - PresentLagos State, Nigeria●Analyze customers data to identify trends, patterns, and areas for improvement in the customer experience.● Utilize data analytics tools to extract meaningful insights.● Collect customer feedback through surveys, interviews, social media, and other channels.● Analyze feedback to understand customer sentiments, preferences, and pain points.● Establish and monitor key performance indicators (KPIs) related to customer experience.● Track and report on metrics such as customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates.● Collaborate with departments such as marketing, sales, product development, and customer support to ensure a cohesive customer experience.● Communicate customer insights and advocate for customer-centric practices. -
Human Resources AssistantDma Advisory May 2021 - PresentLagos, Nigeria -
VolunteeringSociety Of Petroleum Engineers International May 2015 - PresentLagos, NigeriaSPE chapter president in 2019 (Rivers State University), Editor -
Graduate InternTotalenergies Mar 2020 - Sep 2020Rivers, Nigeria* Analyzation and optimization of well flow in a reservoir with the GSR Dept.* Implemented new technologies in geological modeling and seismic processing.* Assessed and determined the potential qualityof mineral and hydrocarbon resources from reports gotten from Akpo field, OML. -
Internship TraineeSchlumberger Apr 2018 - Oct 2018Port-Harcourt, Rivers State, Nigeria -
Environmental AnalystTransparent Earth Nigeria Limited Mar 2017 - Dec 2017
Miriam Ozioma Education Details
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Petroleum Engineering
Frequently Asked Questions about Miriam Ozioma
What company does Miriam Ozioma work for?
Miriam Ozioma works for Flutterwave Technology Solutions
What is Miriam Ozioma's role at the current company?
Miriam Ozioma's current role is Petroleum Engineer | Reservoir Management Expert | Data Analytics Expert | Customer Experience Strategist | Enhancing Oil & Gas Customer Satisfaction | Passionate about Environmental Conservation.
What schools did Miriam Ozioma attend?
Miriam Ozioma attended Rivers State University Of Science And Technology.
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Miriam Ozioma
Port Harcourt -
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