- Lead a team of Customer Experience professionals to drive delivery ofexceptional service in alignment with business priorities.- Develop strong collaborative relationships with Customers, Business andother stakeholders, while ensuring strategy execution, team engagementand process adoption.- Utilize data to optimize performance and drive operational stability; KPIsmonitoring and action plans to address inefficiencies.- Lead performance reviews with selected customers.- Work in close collaboration with inventory team to manage and monitorlevels of Finished Goods to maintain adequate supply and supportreducing slow-moving stocks and waste.- Design Action plans for assigned accounts to meet delivery demandsefficiently, in accordance with Company objectives and expected servicelevels.

- Develop and implement strategies to improve customer interactions across multiple touchpoints and channels. - Analyse customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience. - Monitor KPI's and SLA's of the team's performance with the aim of scaling and automating processes. - Monitor and measure of KPIs related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders. - Ensure strong collaboration and communication across the company and serve as a primary point of contact for internal stakeholders as marketing, sales and IT.- Close leadership, able to motivate the team and make people grow.- Train and educate team on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization. - CRM implementation across Europe, Latam and US.

- Analyse, plan and develope scheduled projects to improve department performance. - Proactive and hands-on in understanding area challenges and find standarization solutions that can create scale impact. - Constant tracking and interest in meeting KPIs and identify root causes of errors ir inefficiencies to further improve and execute the Department strategy across Europe.- Identify opportunities and working on them with minimal management oversight.- KPIs controling and monitoring to ensure the best team performance.

- Evaluate and maintain data quality, ensuring data accuracy and consistency across Europe. - Responsible for the input maintenance and governance of master data fields to ensure required data is operational and information contained in the data SAP system is accurate. - Monitor and contribute to automated manual data maintenance processes to define quality improvement tactics.

- Order follow-up from receipt to delivery. - After-sales support. - Liaison between sales and customers for any supply chain relatee matters. - Analysis of assigned order portfolio to identify and prevent potential issues. - Participate in improvement projects for department.

- Producing regular updates outlining new venue openings / refurbs / team site visits. - Meeting with new clients to discuss services as well as attending meetings clients to discuss venue options and opportunities. - Knowledge of client specific preferred venues, destinations and managed complex UK and overseas briefs. - Responsible for handling all levels of enquiries both for the UK and overseas. - Working on tight deadlines. - Managing relationship between event management team and venue sourcing team and work closely together. - Managing UK and Internacional enquiries, negotiate rates and added values. - Contract management. - Liaise with the Team Manager on a daily basis, to report on work in hand and its progress through the day.