Setting up the PMO and governance for the Collections and Packaging Reforms Programme.• Supporting complex projects in enhancing their reporting, RAID logs and governance boards.• Working with the teams to ensure communications and stakeholders are managed effectively.

Working in the Managed Quarantine Services team as an SEO People Lead. An extremely fast paced environment where the need to be agile and flexible is a must.• Leading on all people activities for the MQS Operate team.• As part of a close-knit team responsible for managing rotas, HR issues, contract extensions, resourcing requirements, payroll queries, well-being, shift remodelling and forward planning.

• Responsible for stakeholder management, business impact assessment, training plan, and communication plan design.• Planned & executed strategic initiatives by driving quality output across multiple work-streams through continuous engagement with the clients, partners, and team.• Prepared solicitation documents including well-defined statements of Work, and appropriate award factors.• Developing and managing profitable projects. Immediately reporting major problems with possible solutions for resolution.• Managing the project cash flow through accurate and timely billings and receivable collections.• Successfully performed end-to-end project management throughout the entire project • Engaging with staff at all levels to ensure we were delivering to their requirements and creating a clear, concise communications plan. • Responsible for PMO tasks such as project plans, action logs, RAID logs, status reports, and producing weekly management reports.

• Worked closely with managers and staff, partners, and stakeholders to understand information needs related to the project.• Developed and maintained a project plan, managed project tasks, dependencies and critical paths.• Responsible for identifying, analysing, measuring and managing project risks.• Provide support to the stakeholder and comms team within a large change transformation programme called the New Payments Architecture. • Coordinating external stakeholder meetings, managing all aspects of administration, and implementing new systems to ensure the team was working efficiently. • Organizing large events, creating materials for external stakeholders, managing all external correspondence for the programme, and facilitating workshops.

• Provide PMO support to the team working on a large change programme, ensuring compliance and governance were adhered to at all times. • Coordinating and tracking progress on returns to the FCA, scheduling interviews between the FCA and Directors of LBG. • Organizing internal and external meetings, taking minutes, and maintaining full control over action logs. • Preparing interview prep packs for Directors. • Organizing working groups and coordinating the Director's bi-monthly team meetings and off-site away days.

• Sold the business after 4 years of developing and growing a respected brand, a loyal team and providing a professional service to clients nationally. • The business started from home and progressed to an office base where 4 members of staff were based and serviced over 100 clients providing secretarial, bookkeeping and accounting support.