Main point of contact for client with respect to ongoing Health benefits delivery including reporting needs, requirements definitions and service delivery.

Worked in high volume, high performance culture with complex clients to execute best practices for coordination of collection processes, financial analysis and reporting and customer service.

Plans, promotes, implements, and evaluates program of Music Ministry and Worship-related auxiliary groups. Develops voices and manages member talent and staff of worship department to support overall direction of music program and the Pastor's vision for Life Church. Teams with staff and volunteers to ensure harmony and positive spiritual growth in the church. Performs other duties as assigned by Pastor.

Developed training modules for skill building and process implementation for administrators and management teams. Educated and mentored administrators in areas of professional development, skill building, and utilization of tools and practices to enhance client fulfillment. Compiled and organized data for analysis of aging receivables to report accurate forecasts, significant risks and challenges to upper management and to communicate focus areas and strategy to team members to achieve monthly targets. Maintained and built customer relationships while managing contract execution, receivables, dispute processes, and payment trends. Provided linkages (from sales to billing teams) in supply chain environment and stood as point of contact for all customer inquiries to enhance ease of doing business while promoting alignment of client expectations and company objectives. Managed fulfillment processes and re-engineered them to ensure win-win results for company and clients.