Miriam Pollock Email & Phone Number

Meridian, Idaho, United States

• Developed dynamic content and produced high-quality videos to train new hires on HR systems and processes
• Revamped the company's leadership development program of 53 participants, incorporating a blend of mentoring, live workshops, and self-paced learning courses
• Utilizing gathered feedback, developed comprehensive process manuals, participant workbooks, guidelines, and handouts for the Emerging Leader Program, resulting in a 60% improvement in program organization and efficiency
• Kept track of program attendance, collected feedback from participants, developed mentorship program with senior leaders, coordinated monthly sessions with guest presenters, and facilitated program orientation

Provo, Utah, United States

• Evaluated onboarding processes to locate gaps and create new, more efficient processes and documentation, resulting in a 40% increase in positive new hire experience feedback
• Processes and documentation created include new hire touchpoints, handbooks, benefit provider notification process and forms, onboarding tasks/packets, and weekly IT coordination meetings
• Onboarded 600+ global employees and contractors
• Collaborated with managers, TA, background check providers, benefit providers, and employees to provide smooth onboarding
• Documented and verified confidential information specific to 33 different countries such as background checks, national IDs, and other legal onboarding forms
• Gained proficient experience with project management, BambooHR, Sterling Background Checks, Microsoft Teams, and Excel spreadsheets.

Provo, Utah Area

• Warmly analyzed customer problems and delivered reliable solutions, resulting in positive customer feedback in following communication and company surveys
• Contributed to a 60% decrease in customer complications by taking the initiative to communicate regularly with customers and locating and resolving possible setbacks

Bachelor'S Degree, Elementary Education And Teaching, 3.8

Activities and Societies: TESOL Minor (Teaching English to Speakers of Other Languages) Relevant Courses: Instructional Design &.

General Studies, Graphic Design

Activities and Societies: Graphic Design Pre-Major Days For Girls International