Miriam Pollock Email & Phone Number

Meridian, Id, Us

Meridian, Idaho, United States

‣ Developed dynamic content and produced high-quality videos to train new hires on HR systems and processes‣ Revamped the company's leadership development program of 53 participants, incorporating a blend of mentoring, live workshops, and self-paced learning courses‣ Utilizing gathered feedback, developed comprehensive process manuals, participant workbooks, guidelines, and handouts for the Emerging Leader Program, resulting in a 60% improvement in program organization and efficiency‣ Kept track of program attendance, collected feedback from participants, developed mentorship program with senior leaders, coordinated monthly sessions with guest presenters, and facilitated program orientation

Provo, Utah, United States

‣ Evaluated onboarding processes to locate gaps and create new, more efficient processes and documentation, resulting in a 40% increase in positive new hire experience feedback‣ Processes and documentation created include new hire touchpoints, handbooks, benefit provider notification process and forms, onboarding tasks/packets, and weekly IT coordination meetings ‣ Onboarded 600+ global employees and contractors‣ Collaborated with managers, TA, background check providers, benefit providers, and employees to provide smooth onboarding‣ Documented and verified confidential information specific to 33 different countries such as background checks, national IDs, and other legal onboarding forms‣ Gained proficient experience with project management, BambooHR, Sterling Background Checks, Microsoft Teams, and Excel spreadsheets.‣ Managed the US Summer Intern Program, planning activities and learning experiences for interns across departments‣ Created and presented trainings to departments as a part of Learning & Development team's SEED initiative‣ Trained and oversaw five interns on onboarding processes‣ Received three Spot Awards recognizing project excellence

Provo, Utah Area

‣ Warmly analyzed customer problems and delivered reliable solutions, resulting in positive customer feedback in following communication and company surveys‣ Contributed to a 60% decrease in customer complications by taking the initiative to communicate regularly with customers and locating and resolving possible setbacks

Bachelor'S Degree, Elementary Education And Teaching, 3.8

Activities and Societies: TESOL Minor (Teaching English to Speakers of Other Languages) Relevant Courses: Instructional Design &.

General Studies, Graphic Design

Activities and Societies: Graphic Design Pre-Major Days For Girls International