As a reservations agent, my main responsibility is to handle all incoming calls and emails pertaining to, but not limited to reservations, guest billing accounts (credit card authorizations, tax-exempt forms, refunds, payments), cabana rentals, hotel facilities, services, and special promotions. On some occasions, I have assisted our sales department with inputting the rooming list and creating/editing group accounts.

As the Front Office Manager/ Loyalty Champion I assist in assuring our customer satisfaction and maximization of room revenue by supervising the Front Office Operation

This role is responsible for coordinating services for clients and in-house guest and provide administrative and sales support for the department. These responsibilities may include: respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements; administrative duties such as typing proposals, letters, contracts, etc.; coordinate outside vendor services needs where appropriate; and follow-up with client to ensure that arrangements meet their needs. This position may also perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)

As a Guest Service Representative, I fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. I focus on optimizing each guest’s experience by promoting hotel services, facilities, and outlets and providing information on upcoming events/functions in the hotel and surrounding areas.

Overseeing the operations of the Leasing Staff, coordinating Leasing Staff Training, building university relations and implementing marketing strategies to increase traffic to our community. In addition to these tasks, this role has a heavy emphasis on data collection, analysis, and auditing.Utilize ALL RESOURCES to properly track lease flow.Lead the Leasing Team in reaching the goal of 100% executed leases.Build rapport with current and future residents.Complete and execute daily Barracks Sales Training and implement process improvementDevelop weekly training for the Leasing TeamLive out our Core Values on and off the clock.Deliver unparalleled customer service to all clientele.Oversee Leasing Team and front-of-house operations.Ensure that all phone calls are answered and properly directedLead sales team to maintain and improve conversion rate greater than 60%Monitor and respond to leads generated through social media and The Barracks websiteAssist Property Manager with meeting scheduling

Effectively show, lease and move in prospective residents; greet, qualify, tour community, and sign lease.Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow up needed.Completes all leasing paperwork needed prior to move-in. Assisting with lease audits, walking units and turn process.Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.