• Oversee a staffing team that services over 300 clients, ensuring optimal therapist-client matching and managing staffing utilization.• Conduct monthly check-ins with BCBAs to review caseloads and staffing needs, providing support for team challenges and operational improvements.• Submit and follow up on support tickets to ensure timely resolution of operational issues, enhancing company efficiency.• Review and improve business policies and procedures regularly, ensuring compliance… Show more • Oversee a staffing team that services over 300 clients, ensuring optimal therapist-client matching and managing staffing utilization.• Conduct monthly check-ins with BCBAs to review caseloads and staffing needs, providing support for team challenges and operational improvements.• Submit and follow up on support tickets to ensure timely resolution of operational issues, enhancing company efficiency.• Review and improve business policies and procedures regularly, ensuring compliance and alignment with company goals.• Manage internal and external communications by sending announcements and reminders to clients and employees, ensuring consistent and clear messaging.• Oversee time fraud investigations, ensuring timely resolution and accurate documentation, while also addressing client complaints to ensure satisfaction.• Provide direct support to the CEO on special projects and company-wide initiatives, contributing to strategic planning and process improvements. Show less

• Configure and deliver tailored solutions for client organizations using Salesforce and other connected technologies based on the scope of work provided • Provide day-to-day administration, troubleshooting, and maintenance for all client Salesforce organizations• Support continued build-out of key reports and dashboards, data administration, and integrity upkeep• Provide client documentation for all updated and new automations and tool integrations

• Process payroll for 200+ employees and managing all bonus and reimbursement programs• Completing all onboarding and terminating processes of all employees• Pay all company invoices/vendors as needed• Create and send out all company announcements• Complete credentialing/contracting process for hired providers for each of the company’s insurance vendors• Complete all EDD/Unemployment/Disabilities claims requested• Manage company platform access and features for all… Show more • Process payroll for 200+ employees and managing all bonus and reimbursement programs• Completing all onboarding and terminating processes of all employees• Pay all company invoices/vendors as needed• Create and send out all company announcements• Complete credentialing/contracting process for hired providers for each of the company’s insurance vendors• Complete all EDD/Unemployment/Disabilities claims requested• Manage company platform access and features for all employees• Handle all employee benefits and during onboarding and open enrollment periods• File all workers compensation claims as needed• Assist Administrative staff with any overflow tasks• Worked closely with Director to ensure all tasks and projects are completed as needed Show less

-Scheduled out and checked in patients using the clinic’s program in a timely manner creating an efficient environment for not only the patients, but others as well coming in and out of treatment-Recorded the clinic’s daily income statistics at the end of the day and updated the daily total office visits statistics to keep track of the clinics weekly growth and track clinic trends-Replied to customers’ reviews on yelp and feedback given via emails in order to thank for their loyalty, or… Show more -Scheduled out and checked in patients using the clinic’s program in a timely manner creating an efficient environment for not only the patients, but others as well coming in and out of treatment-Recorded the clinic’s daily income statistics at the end of the day and updated the daily total office visits statistics to keep track of the clinics weekly growth and track clinic trends-Replied to customers’ reviews on yelp and feedback given via emails in order to thank for their loyalty, or address any issues that they had in order to improve the overall quality of care our clinic provides to patients -Updated and responded to clinic's social media platforms, resulting in more informed and personal relations between patients and the clinic staff-Created marketing material and a Pandora ad for the clinic for a 40-60 year old target market that consisted of a 30 second script in order to expand our marketing efforts as a growing franchise Show less

-Developed weekly engaging lesson plans to be used in Building Business Leaders seminars for our students to observe and take away from to use in networking and business professional settings-Conducted weekly meetings with my mentor team to go over previous classes in order to improve future lectures' content to achieve more effective objectives-Kept students and their assigned mentors up-to-date on their project's progress via email and Canvas site announcements leading to a… Show more -Developed weekly engaging lesson plans to be used in Building Business Leaders seminars for our students to observe and take away from to use in networking and business professional settings-Conducted weekly meetings with my mentor team to go over previous classes in order to improve future lectures' content to achieve more effective objectives-Kept students and their assigned mentors up-to-date on their project's progress via email and Canvas site announcements leading to a better communication process in making decisions-Coordinated End of the Year Celebrations, networking events, and BE Series: Managing Your Finances to Graduation and Beyond event Show less

-Updated all university events weekly through the schools main online calendar program and table tents setup in the main student center resulting in more student awareness and participation- Strengthened communication skills by serving as the first point of contact for visiting students, faculty, and staff providing directions or information- Maintained the office area by sorting mail, received documents, and memos leading to a more effective work space- Demonstrated… Show more -Updated all university events weekly through the schools main online calendar program and table tents setup in the main student center resulting in more student awareness and participation- Strengthened communication skills by serving as the first point of contact for visiting students, faculty, and staff providing directions or information- Maintained the office area by sorting mail, received documents, and memos leading to a more effective work space- Demonstrated customer service expertise via telephone and email by providing answers to questions or concerns in a timely and courteous manner- Assisted in coordinating employee fund drive event by creating awareness -through emails providing progress and posted fliers that led to surpassing the goal amount-Booked and confirmed building tours while also informing visitors when and where to go meet their guide ensuring efficient tour operations Show less