Miriam Gil González Email & Phone Number

Germany

Alemania

- Dynamic project manager overseeing a dedicated portfolio of EU and US Enterprise and Vanguard customers, specializing in optimizing their experience across our product suite for expedited time-to-value. Collaborating closely with clients, I spearhead strategic initiatives and establish clear timelines to seamlessly onboard their carrier networks, ensuring they derive maximum benefit from our services.As the primary external point of contact, I liaise with customers to prioritize incoming workload and provide expert guidance on carrier onboarding activities, facilitating swift resolutions to any challenges that arise. Proactively managing multiple accounts, I am committed to ensuring each client’s success in achieving their goals and maintaining high levels of satisfaction.In addition to fostering strong client relationships, I effectively coordinate internal and external stakeholders to meet project timelines and objectives. I meticulously monitor project progress, promptly reporting and escalating risks to project leadership to mitigate potential disruptions.Remaining abreast of industry trends and developments, I continuously update my knowledge of the logistics landscape to inform strategic decision-making and enhance customer outcomes. Leveraging my expertise, I streamline internal workflows and operational processes to optimize the onboarding experience for carriers into the project44 network.Employing a data-driven approach, I programmatically monitor the health of customers’ networks, utilizing advanced automations, tools, and reports to enhance the quality and reliability of visibility, ultimately driving superior outcomes for our clients

Alemania

Project managing the carrier network of my customer portfolio across EU to decrease time to value andsetting my customers up for success• Partnered with customers to develop strategies and timelines to onboard their carrier network and help them achieve maximum value from our services• Served as the point of contact for the customer (external) for carrier onboarding activities and help prioritize incoming workload • Proactively managed multiple accounts to ensure customer’s success in carrier onboarding and overallsatisfaction• Drove internal/external stakeholders to meet timelines, reporting and/or escalating risks to projectleadership• Maintained up to date knowledge of logistics industry• Owned and managed internal workflow and operations processes to ensure efficient onboarding of carriers into the project44 network• Programmatically monitored customer’s network health to increase quality and reliability of visibility byleveraging automations, tools and reports

Ulm, Baden-Württemberg, Germany

Conducted solution design workshops, analysis, and understanding customer’s needs; leverage Transporeon modules, products, and best practices to design solutions in line with the identified customer requirements• Created project plans and take part in all regular customer communications regarding the solution• Created project methodology deliverables like system specifications, technical and support documentation• Coordinated technical teams and support of project team during customer testing (error analysis andsolutions design, creation of internal test strategy / test plans)• Worked on configuration and on-time delivery of solutions in line with system specifications and project timelines in cooperation with our Product Management, Product experts, Development, and Testing teams• After successful go-live, ensured a smooth transition to the Customer Care department

Ulm Y Alrededores, Alemania

• Solved diverse tasks autonomously, analyzing and answering customers’ inquiriesabout the usage of our platform Transporeon• Supported customers with their queries regarding receivedinvoices• Solved administrative tasks asproblem analysis, trainings on the platform and translations• GDPR SME due to law background.

Ulm Area, Germany

Spanish private tutor

Vilafranca Del Penedes, Barcelona

Sales, Accounting and Customer Service

Barcelona Area, Spain

Preparation of legal reports and lawsuits, research and study of law case.

Barcelona Area, Spain

Update of legal databases, research and study of law case, accomplishment of legal reports.

Vilafranca Del Penedes, Barcelona

Preparation of legal reports and lawsuits, research and study of law case.

Postgraduate, International Relations And Affairs

Activities and Societies: The Scholarship

Bachelor'S Degree, Law