- Responsible for driving and delivering CBD’s digital transformation agenda- Led the IT’s Project Management office, Business Analysis function and Digital experience team.- Responsible for Bank-wide planning, prioritization, and project management governance, working closely with Heads of Business and Internal Functions to deliver on the Bank’s strategic vision. - CBD has received multiple awards such as “Best Technological Innovation in Financial Services” (Seamless Awards in 2022), "Best Innovation in Retail Banking" (MEA Finance's Banking Technology Awards in 2021) and “Most Innovative Bank of the Year" (Leaders in Fintech Awards in 2021).

- Lead Account Director for priority account, acting as the single point of contact to the C-suite members. - Advised key bank stakeholders on how to enable their strategic vision. - Led multiple business transformation programs across Retail, Corporate, Risk, Compliance, IT, Finance and data, focusing on addressing key pain points for the bank, establishing the right governance, and driving tangible business outcomes.

- Business transformation programs- Design a national KYC platform for the Kingdom of Saudi Arabia- UAE Digital payment strategy

Major International Bank.Key projects include:- Global programme involving the creation of a new service company in HK and required staff, contracts, properties and fixed asset transfer.- Global retail and digital transformation programme across customer experience, cost reduction and revenue generation.

Major International BankLarge programme re-structuring client’s UK business to create a new ring-fenced bank

- Project managed the delivery and implementation of a product related project looking at dormant accounts, ensuring effective stakeholder management across key functions such as Operations, Products, Legal, Regulatory Compliance and AML. - Project managed KYC remediation activities for the AML Compliance team to meet regulatory requirements

- Responsible for change management planning and delivery. Oversaw and coordinated all delivery activities across all workstreams and business areas in order to enable the bank’s digital and technology strategy.

- Led the definition of customer journeys for all digital projects as well as overseeing their change and business implementation.- Worked with key bank stakeholders (across Marketing, Digital, Research, Operations, Customer Services, Products, Legal and Compliance), to define and drive specific digital transformation initiatives to enable the bank’s strategy, including overseeing their change and business implementation.- Responsible for monitoring, analysing and interpreting customer complaints and trends.

- Worked with Customer Services, Banking Operations, Digital and Sales teams to understand end to end customer journeys, sales and service offerings across all channels to drive customer migration to digital and self-service channels.