Estruturação do desenho inicial do plano de implementação e governança do programa de transformação digital da Arco, com foco em garantir processos robustos para atingir os objetivos estratégicos dentro do prazo e orçamento estabelecidos.Acompanhamento do processo de Explore (SAP Activate) para implementação e migração de sistemas críticos, incluindo a integração do SAP S/4 HANA, visando a otimização de métricas operacionais e a eficiência dos processos.Alinhamento constante com stakeholders para assegurar a aderência às necessidades de negócio e aprimorar a experiência do usuário.Desenvolvimento da estratégia de Gestão de Mudanças Organizacionais, visando a comunicação clara e promovendo capacitação, com foco na mitigação de riscos e minimização de impactos operacionais.

Liderança em projetos estratégicos de cybersecurity, garantindo a conformidade com os padrões mais rigorosos da indústria.Implementação de soluções avançadas de segurança, resultando em melhoria da postura de segurança da informação.Gestão eficaz de equipes multidisciplinares, garantindo a entrega de projetos complexos dentro do prazo e orçamento, com suporte aos líderes de nível C-Level com informações estratégicas.

Responsible for technological definitions for the strategic direction of the business;Leadership of a multidisciplinary team of specialists in Software Development, Infrastructure, Information Security and IT Governance;Optimization of the systematic management of business processes through the definition of an Architecture focused on performance in data management using Big Data in Data Lake, meeting quality, security and regulations (DevSecOps);Design of innovative systems and process solutions for the main business in the tax chain, through fast MVPs and with the necessary quality to support the growth strategy;Systemic management of E2E processes throughout the value chain and making improvements to increase efficiency, including full budgetary responsibility and technical and operational resources;Support and training of business time in defining and implementing improved digital experiences in UX.

Management of the IT Operations area promoting the digital transformation of operational processes;Architecture and Development of the corporate operating system, leadership of the brand repositioning project and implementation of the IT governance area;Solving complex problems with robust analysis and business vision, translating market needs into operational strategies, managing customer support operations in a quality-focused team, with guidelines on agile methodologies and lean leadership;Responsible for communicating effectively, aligning and engaging people inside and outside the team, building bridges between the different areas of the company;Definition and implementation of tools and processes for tracking and visibility of the main OKRs;Active contribution to the definition, monitoring, prioritization and communication of the company's strategies and objectives;Execution of product design strategy and processes for efficient business growth.

Structuring project management processes to reduce Time To Market throughout the IT Infrastructure area;Support to the Product team in the development and implementation of technological services;Leadership of project squads with definition of work fronts aligned with strategic planning;Program management with implementation of highly complex projects – IT Infrastructure and Strategic Program in B2B, supporting the company's C-Level in risk management and strategic directions;Implementation of OKRs and structuring scenarios for decision making;Construction of MVPs based on Design Sprint, bringing faster and higher quality results for scalable strategies in highly complex environments.

Responsible for managing highly complex projects in a constantly evolving technological environment;Management of specialist professionals in all phases of projects;Development of program budget control;Recurring communication about the evolution of projects, by the leadership of committees in the business and IT areas;Preparation of project documentation in accordance with current governance methodologies and standards;Technical leadership of global projects.

Implementation of the Corporate Projects Office in the Business Transformation area, managing a portfolio of approximately 60 simultaneous strategic projects with a multidisciplinary technical team;Strategic portfolio management, cost control and ROI;Implementation of a project portfolio control automation tool, generating greater team productivity and uniformity of PMO information;Leadership and significant participation in the company's main projects (international, regulatory and technological), translating business strategies: migration of the MEX:USA Data Center, implementation of a BI tool for Claims Processes, Information Security Regulatory Projects: PCI Global Assessment , regulation of the American Fiscal Responsibility Law – FATCA and implementation of products and new sales channels;Implementation of Continuous Improvement programs: "Lean Continuous Improvement" - structuring projects and training approximately 180 employees, with significant results in productivity gains, discipline in executing tasks and measuring results.

Implementation and Leadership of the IT Architecture PMO;Management of technological innovation projects to meet Porto Seguro's business demands throughout the technology park;Survey of needs and requirements with the client and definition of a strategy for implementing the project;Responsible for defining and evolving the area's project management methodology;Establishment of controls, monitoring and consolidation of weekly reports to the board;Budgetary Control and Project Costs, structuring a Project Risk Matrix model;Creation of Portfolio Control Dashboard;Support in defining IT architecture solutions, managing interdependencies between business and technology processes;Conducting the RFP process aligned with Corporate Governance and Supplies, market research, selection of competitors and management of Outsourcing suppliers for Projects.

Member of the Project Office in the IT area of ​​Vivo, reporting the cycle of projects directly to the Board of Directors and Vice-Presidency; Member of the project management methodology definition and continuous improvement group (MGP/PMI); Translation of guidelines and methodologies defined by the organization to Project teams; Coordination of the flow of information on the progress of projects in terms of integrity, objectivity and uniformity; Support managers with information for decision-making through punctual analysis of the state of progress and continuous monitoring of the parties involved in the projects; Active role in executive committee meetings; Control of Scope, Risks, Time, Costs, Human Resources, Acquisitions, Quality, Communication and Project integration; Identification and management of the parallelism of activities between projects and programs, compared to other business projects; KPI management; Management of suppliers involved in the projects; Ensuring the effectiveness of the group meeting and its accurate recording.

Lead Auditor - Quality Management System (Dec 2005 - Dec 2007):Process mapping and auditing, focusing on NBR ISO 9001:2000 and ISO/IEC 27001:2005;Management of performance indicators and reporting to the competent hierarchical levels;Internal dissemination of the concepts of Social Responsibility, Information Security and Quality Management, through training given to the company's professionals.Business and Process Analyst (Mar 2001 - Nov 2005):Identification of objectives and execution of strategic marketing plans;Significant expansion of financial results resulting from direct marketing actions;Assessment of public receptivity to marketing campaigns;Endomarketing actions based on strategic planning;Management of Media projects on Phone Cards and presentations to directors of multinational clients: Brasil Telecom, TIM, Claro, Vivo, HSBC, Bradesco Seguros and Santander.