Miriam Westover Email & Phone Number

Lehi, Ut

- Automate select tests using JMeter- Ensure quality in the product my team is actively building.- Facilitate customer feedback tracking and implementation - Work within the agile team as the voice of the customer and a bridge between the technical side (developers) and the non-technical side (scrum master and product manager).

Price, Utah, United States

- Create crochet and knit patterns as well as sewn craft supply cases to sell to an online, international audience. - Design and implement project decisions.- Impement marketing decisions through multiple websites.- Plan material stock and office supply purchases to minimize costs and maximize customer satisfaction.- Format product instructions in a clear, precise and efficient manner for clients.- Photograph product to ensure quality presentation.- Oversee testing and quality assurance.

Spanish Fork, Ut

- Managed the daily cycle count- Trained cycle counters on the procedures and policies- Improved on processes affecting accurate inventory numbers including updating of documentation

Orem, Ut

- Supervised and coached lower level technicians on troubleshooting, best practices and procedures as needed.- Compiled detailed weekly reports to be given to management and based off of department ticket data.- Ensured that tickets escalated to higher level technicians were handled quickly and efficiently for the entire department.- Exercised professional and efficient written and oral communication skills though online chat and phone communication with customers and technicians.- Used problem solving and analytical skills to quickly resolve up to three customer issues concurrently with an emphasis on first contact resolution and customer follow up.

Provo, Ut

-Developed tracking systems (Business Objects) to monitor ticket data and statistics, such as number of open ticket items at any given time and time tickets spent open. Analyzed this data using Excel. Provided end-user instructions and instructed staff on how to reduce number of overall tickets.-Assisted management with complex requests that resulted in effective problem resolution for the department. Resolved customer and support issues, and provided timely distribution of information amongst various key departments to ensure consistent user satisfaction. -Wrote technical code using JAVA, CSS, and HTML, in addition to utilizing Business Objects to broaden the functionality and effectiveness of the department. Utilized business intelligence and information management software to coordinate support activities.-Worked with LANDesk remote software, assisting clients with end-point security, system deployment and migration, configuration, process management, and general helpdesk tasks. Analyzed and resolved tech support problems based on knowledge of IT systems, along with the Global Service Center knowledgebase and online resources.

Saint George, Ut

-Scanned in merchandise into the system to ensure the amounts received were the same as were ordered.-Tracked each order that arrived and print out reports for management. -Helped in other departments training new cashiers, stocking shelves, helping customers, and serving as cashier when needed or on days when no shipments arrived.