Business Analysis- Gathered requirements from stakeholders in order to comprehend the goals and needs of the organisation.- Examined workflows and business processes to find areas that might be optimised and improved.- Developed functional specifications and thorough business requirements papers (BRDs).- Used a variety of analysis methods, including stakeholder, GAP, and SWOT analysis, to inform decision-making.Quality Assurance- To guarantee the quality of software applications and systems, test strategies, test cases, and test scripts were created and carried out.- To find bugs and guarantee software dependability, functional, regression, integration, and user acceptability testing (UAT) were carried out.- Tracked issues and oversaw testing operations using test management technologies such HP Quality Centre, TestRail, and JIRA.Customer service As part of my job, I manage a variety of duties include processing transactions quickly and properly, keeping my workspace tidy, and responding to questions and concerns from clients in a kind and considerate manner. My ability to communicate and solve problems effectively enables me to regularly meet and beyond the expectations of my clients.Tools and TechnologiesAdept at using programmes like Enterprise Architect, Lucidchart,Miro and Microsoft Visio for business analysis.Experienced in using QA tools such as Jenkins and Bamboo.