Lead, support and direct the Technical Support team in the resolution and escalation of tickets (bugs and support tickets) created by customers regarding the performance of the platforms (web+mobile).Manage, organise and lead the Delivery team in the creation and technical configuration of customers on the system, subsequent updates, finding solutions and connecting third parties.Both leaderships are based on the knowledge of the product, the creation and updating of a good base documentation, a clear internal communication between departments and a constant contribution of a good communication with the customers; and, of course, a good motivation and supervision of the teams.

The Solutions Architect role was the face of the Professional Services (part of the Onboarding Delivery Team). The Solutions Architect needs to be an expert in the service: understand, learn and apply the product and find the opportunities of current developments to provide solutions to prospects and existing customers to properly support them to be successful and proactively engage with colleagues across the business to reduce risk and unnecessary misalignment.

Build and Release Manager as part of the Onboarding Delivery Team. Take care of the new platform (web + applications), new application versions and the versioning of each release for the company's customers.

Building and working out in the Web and app for iOS and Android. Technologies used:- ReactJS, React Native, Redux, ES6, JS, SASS.

Caring all the incoming leads; customer service mixed with commercial skills. Handling and tracking all the phone, mail, chat and face-to-face needs.

Building and maintaining the relations between partners and company. Increasing the revenue by improving services and products.

Performing administrative, customer service and commercial tasks; and helping in marketing campaigns.

Carrying out the Back Office, Front Office and Bar.

Monitoring and updating the standards established in each department. Controlling the customer satisfaction on different platforms.