• Answering support and customer service questions via phone and e-mail. Identifying recurring customer issues, helping to solve them, and escalating them to others for review.• Meeting the needs of customers and providing them with the most helpful, advanced products and services they need, to grow their business.• Organizing and participating in events with various topics (about business, health, sports, music, education etc.)• Translating official documents• Preparation of invoices, documents and official paper agreements.