Mirjam Van Den Berg Email and Phone Number
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The common thread in my career is the constant focus on customer experience. Developing & executing strategy, leading & guiding teams, transformation & change management, process & technology improvements are areas of expertise and key elements contributing to excellent and consistent quality levels driving long term loyalty and advocacy of customers at highest internal efficiency levels.My strengths are:• Leadership & Communication - inspiring and encouraging diverse teams to succeed• Transformation & Change - boosting performance of teams and organisations• Commercial understanding - balancing the various factors that affect operating resultsI perform best in a culture that is open and supportive, built on mutual trust and respect. As an individual, I am competitive, driven and enjoy working in a team-oriented environment. Having fun and being my true self are my highest values.
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Vice President Customer Service SmbWorldline Global Services Aug 2024 - PresentPune, Maharashtra, In
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Head Of Customer Service Regional Businesses/CooWorldline Global Jul 2021 - Oct 2024Puteaux, Île-De-France, Fr -
Vice President OperationsWorldline Global Aug 2020 - Jul 2021Puteaux, Île-De-France, Fr
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Chief Customer Care OfficerTravix International Nov 2019 - Jul 2020Amsterdam, North Holland, Nl -
Vp Global Customer OperationsTravix International Mar 2017 - Nov 2019Amsterdam, North Holland, NlDeveloping and executing the strategy for Global Customer Care in which the 300+ employees supporting Travix’ 42 websites from 6 locations across 38 countries play a key role. Implementing the strategic enablers and maintaining/increasing day to day operational quality through customer & employee engagement while structurally driving down the cost to serve.
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Head Of Global Customer Care Strategic DevelopmentTnt Sep 2013 - Mar 2017Hoofddorp, North-Holland, NlStrategic Development for Customer Service across 200 countries/locations. Instigating and leading CS strategic developments, programmes and projects from conception to implementation in all Business Units based on business needs to drive exceptional levels of customer satisfaction and experience and to differentiate TNT from its competitors. -
Vp Operations EuropeAcn Apr 2012 - Sep 2013Concord, Nc, UsImproving company's cost position in Europe within the Customer & Rep Operations organization as well as in Customer Activation, Supply Chain and Agency Operations through automation, increased efficiency and restructuring while maintaining high quality of service. -
Vp Customer & Rep Operations EuropeAcn Oct 2008 - Apr 2012Concord, Nc, UsIncreasing effectiveness and efficiency through developing skills, processes and systems within the Customer and Representative support organisation while improving Customer and Rep experience. Translating company strategy into measurable operational objectives. 2010 operating cost to be reduced by 732k.
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Director Customer Service EuropeAcn Jan 2008 - Sep 2008Concord, Nc, UsImproving Customer and Representative experience while improving cost position. Following through on identified process- and system opportunities resulted in increased accessibility by 175%, and increased customer satisfaction.
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Director Customer Service BeneluxDhl Express Jun 2005 - Dec 2007Bonn, DeDeveloping policies and strategy for Customer Service based on EU Vision/Strategy while managing operational objectives in relation to customer- and employee satisfaction and company results. Increased results: 10% accessibility; 3% customer satisfaction; 5% employee satisfaction and 4% revenue generating calls. -
Customer Service Planning & Analysis Manager BeneluxDhl Express Apr 2002 - May 2005Bonn, DeScope: 35fte. Increasing effectiveness and efficiency of staff function activities supporting operations management in achieving objectives through change managing involving integration of processes, procedures and systems of different entities. Results: reduced operational cost by 7%, central staff cost reduced by 10%, Silver national call center award received, accessibility increased by 400%.
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Contact Center ManagerDhl Express May 1999 - Apr 2002Bonn, DeResponsible for achieving/exceeding operational objectives in relation to customer and employee satisfaction and company results including improving internal cooperation. Results: received CRM Grand Prix Diamond Awards (call and email handling), increased accessibility by 10%.
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Cs Systems Manager EuropeUps Apr 1997 - Apr 1999Atlanta, Ga, UsScope: 16 countries. Responsible for maintaining and upgrading Customer Service systems in line with Global Strategy. Increasing efficiency and quality through identifying business requirements and ensuring system development was prioritized. Results: Implementations within deadline, EU average handling times reduced by 7%. -
Customer Service Coordinator North EuropeUps Apr 1995 - Apr 1997Atlanta, Ga, Us
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Cs SupervisorUps 1991 - 1995Atlanta, Ga, Us
Mirjam Van Den Berg Skills
Mirjam Van Den Berg Education Details
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Poweracademy
Frequently Asked Questions about Mirjam Van Den Berg
What company does Mirjam Van Den Berg work for?
Mirjam Van Den Berg works for Worldline Global Services
What is Mirjam Van Den Berg's role at the current company?
Mirjam Van Den Berg's current role is Head Of Customer Service Regional Businesses/COO at Worldline Global.
What is Mirjam Van Den Berg's email address?
Mirjam Van Den Berg's email address is mb****@****uro.com
What is Mirjam Van Den Berg's direct phone number?
Mirjam Van Den Berg's direct phone number is +316836*****
What schools did Mirjam Van Den Berg attend?
Mirjam Van Den Berg attended Poweracademy.
What skills is Mirjam Van Den Berg known for?
Mirjam Van Den Berg has skills like Change Management, Operations Management, Management, Strategy, Crm, Process Improvement, Customer Experience, Call Centers, Customer Satisfaction, Coaching, Business Strategy, Leadership.
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