Mirjam Raffeiner Email & Phone Number

Wien, Österreich

My role as a Strategic Account Executive is to be a trusted advisor to our clients and partners, and to help them achieve their goals through the effective use of Celonis solutions.I will be responsible for understanding the unique needs and goals of each client, and working with internal teams to ensure that we are delivering solutions that meet those needs.

Wien, Österreich

Wien, Österreich

As a digital strategy consultant, I help companies with digital changes that are happening around us, equipping them with the newest technologies and ways of working as they arise, and incorporating the latest market developments into business directions.My focus areas are:- Strategic Innovation & Growth -> (Product, Service, Organization, Business Model)- Customer Experience Design -> (Customer Centricity, Customer Journey Mapping, Human-Centered Design, Design Thinking)- Customer Service Center Transformation -> (Customer Care, personalization, virtual assistants, data & analytics)- Intelligent Workflow automation -> (Intelligent Process Automation, content management, automated decision making, digital workflows)- Agile Transformation -> (SAFE, Scrum, Kanban, Agile delivery at scale)- Thought Leadership -> (leading high productive teams, positive leadership, team building, mentoring)

Vienna

Interaction with clients to define and understand their long-term goalsand strategies and collaboration with clients from concept through finaldelivery of product or service; Responsible for managing multiple clients within different industries,building a business relationship with different stakeholders at the clientsorganizations;Strategic planning and delivery of concepts as well as projects in thearea of Artificial Intelligence, machine learning, analytics and roboticprocess automation;Creation and management of cross-functional teams in order to ensuresuccessful delivery of client requirements within the scope of theengagement;Advisory in the process of specifying an organization's vision, goals,opportunities and related activities in order to maximize the businessbenefits of digital initiatives applying design thinking, digital strategyplanning, agile development, rapid prototyping etc;Coaching junior consultants and interns in the area of consulting andclient relationships, giving feedback and tips on how to develop;

Wien

Engagement of clients to determine and prioritize appropriate use cases for AI technologies, understanding and leverageing customer needs; Co-development of cognitive applications to solve business problems using cutting edge AI technologies; Collaboration with customers to develop and analyze requirements and processes to determine how AI helps to optimize their workflows; Perform workshops and value assessments; System optimization and capability enhancement evaluations; Definition of key performance indicators to enable success measurement; Testing developed prototypes and MVPs; Provision of project management support for AI experiments and proofs-of-concepts

Wien

Active participation at client workshops, conduction of client interviews, as well as customer shadowing sessions in order to assess current processes and requirements for the future system; Guidance and management of small working groups for process evaluation as well as assessment of document structure and routing attributes; Contribution at the functional and technical specification description for the integration of the electronical filing system from a professional perspective; Use Case modelling and writing; Management of functional testing as well as definition of testing procedures

Vienna

Proof of concept for customer complaint root cause analysis and definition of a predictive modelling based on existing data; data preparation and cleansing for evaluation (sorting, filtering, completing, format setting); merging of different data files using SPSS; data exploration and data mining for patterns discovery; preparation and conduction of client presentations and meetings for discussing findings and results

Vienna

Participation in daily scrum calls as well as scrum and iteration process; Project filing;Detailed stakeholder analysis within the project including communication plan, stakeholder map

Vienna

Co-development and implementation of an automated calculation and contract implementation tool for several species of separations; Computational handling of terminations (sabbaticals, early retirement);Profound workforce analysis (separations, current workforce)

Vienna

Scheduling and co-organizing education arrangements; Supervision of registrations within different courses; Weekly promotion of actual learning offers; Data collection and arrangement for presentations and meetings; Verification of internal job offers and matching with candidates; Monthly reporting of job-placements and career counseling within the team; Preparation of workflow descriptions for internal processes and tasks; Active apprentice recruiting including reviews of application documents, assessment center, personal interviews and replies.

Vienna

- Reinforcement of HR business partners in data analysis and follow up - HR data gathering and organizing of candidate and job pool- Material preparation for presentations and business meetings- Support of HR-controlling and adaptation of different reports.

Msocecsc (Mag. Rer. Soc. Oec), Economics

profession oriented - focus on econometrics

Wirtschaftswissenschaften

Bachelor Of Science (Bsc), Economics And Management

Matura, Betriebswirtschaftslehre Und Verwaltung