Build and follow a regional tailored business plan that will ensure Albtelecom is the local leader in terms of the number of lines, revenues, and quality of service delivery. Act as a coordinator towards other company groups to ensure that this business plan is fully and accordingly implemented. Manage, coordinate and supervise the entire commercial processes across a predefined geographic location. Responsible to act as a problem solver by addressing issues to the response teams in the company. Perform feasibility studies in the newly developed areas that are not covered by Albtelecom and deliver several propositions on how to efficiently penetrate these areas. Follow the penetration projects together with the technological team and make sure that the necessary investments are done and the deadlines are met. Conduct and update a competitor's analysis in terms of products, services, and partnerships in the respective region. Following this, is responsible to propose Albtelecom actions in response to the competitor findings. Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback. Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment. Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Maximizing sales and profitability. Driving team performance. Systematic visits to sales points covered. Purity control at points of sale. Check uniforms. Control of work premises (tools needed to work). Control of promotional materials (posters, leaflets). Control of regional contracts that are not sent to the B.O (spelling errors, lack of subscriber data, etc). Control in Customer Management Systems. Control specialists, sales knowledge about New Offers / Products active ones and old ones. Control specialist knowledge about the procedures of Company Sales (Activation, Deactivation Agreement). Control the behavior and physical appearance of the Sales Representative. Control the visibility of stickers with the company logo. Maintain contacts with the distributor/dealer on the issues in shops. Contact persons who are interested in opening new sales points. Organizes movements on the ground on certain days during the various regional activities for sales representatives. Visits at the competitor's shops in the area. Monthly preparation of KPI. Preparation of weekly reports, monthly and yearly for the situation of dealer shops. To report immediately any incident related to Information Security Management System. To comply with Quality Policy, Information Security Policy, and all company procedures and regulations. To identify and record any service quality problem and take preventive and corrective actions. Market Research.

Training all new members of Salesforce and ensuring that all the trained persons can represent the company and perform all Sales operations. Deliver training to all Sales forces to improve their knowledge base and ability to sell Albtelecom and Eagle Mobile products and services to the customers. After the training period evaluates new members' performance and makes the necessary proposals to the Management team. Build strong partnerships with all Sales managers and Sales representatives. Provide tools and training solutions to address any gap in knowledge, competency, and skills. Update periodically the training module with the new products and services launched.

Responsible to solve and follow escalated customer issues. Responsible to follow and respect all company and division procedures. Responsible to reach the daily targets and KPIs. Support and provide superior service via phones, e-mails/others as a receiver and caller. Use questioning and listening skills that support effective telephone communication. Understand the impact of attitude in handling calls professionally. Use the most appropriate way to communicate with different behavior types on the telephone. Apply the elements of building positive rapport with different types of customers over the phone. Apply the proper telephone etiquette to satisfy various customer situations. Report immediately any incident related to Information Security Management System. Identify and record any service quality problem and take preventive and corrective actions.