Mirjana Cvetkovska Email & Phone Number

North Macedonia

North Macedonia

North Macedonia

Preparation of business plansBusiness mentoringTraining on preparation of a business plan

▪ Lead the EU based P&C team in relation to team management, performance reviews, engagement, training and development, mentorship and career growth ▪ Own the EU based P&C budget, its administration and distribution▪ Ensure high levels of positive workplace environment and engagement in the EU based offices (Bitola, Skopje and Copenhagen)▪ Facilitate the people engagement program, analyze trends, support leaders in interpreting results, create and implement follow up actions▪… Show more ▪ Lead the EU based P&C team in relation to team management, performance reviews, engagement, training and development, mentorship and career growth ▪ Own the EU based P&C budget, its administration and distribution▪ Ensure high levels of positive workplace environment and engagement in the EU based offices (Bitola, Skopje and Copenhagen)▪ Facilitate the people engagement program, analyze trends, support leaders in interpreting results, create and implement follow up actions▪ Ensure people policies, procedures, and practices are in full compliance with applicable laws and regulations▪ Advise and guide leadership on strategic organizational design and staff needs▪ Coach people at all levels within the organization (leadership, managers, employees)▪ Actively participate and support the design, development, implementation, and evaluation of performance management strategies, culture and values and all L&D initiatives▪ Ensure employee life-cycle processes of on/off-boarding, development and performance management, employee relations, payroll, benefits management are executed accurately and effectively▪ Partner with leadership in implementing core people development and engagement initiatives: talent mapping, performance management, career paths, promotions, succession planning and internal people mobility. ▪ Provide day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).▪ Identify training and coaching needs, follow up to ensure training objectives are met. ▪ Manage and resolve complex employee relations issues; оversee disciplinary meetings, terminations and investigations.▪ Analyze trends and metrics to develop people related solutions, programs and initiatives.▪ Propose competitive pay and recognition programs and benefits to ensure the organization attracts and retains top talent▪ Own and maintain HRIS system capabilities and maintain standard operating procedures (SOP) Show less

North Macedonia

▪ Conduct regular meetings with respective business units’ leadership.▪ Consult with line management, providing HR guidance when appropriate.▪ Facilitate the people engagement program, analyze trends, support leaders in interpreting results, create and implement follow up actions▪ Analyze trends and metrics to develop solutions, programs and policies.▪ Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations.▪ Provide… Show more ▪ Conduct regular meetings with respective business units’ leadership.▪ Consult with line management, providing HR guidance when appropriate.▪ Facilitate the people engagement program, analyze trends, support leaders in interpreting results, create and implement follow up actions▪ Analyze trends and metrics to develop solutions, programs and policies.▪ Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations.▪ Provide day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).▪ Partner with leadership in implementing core people development and engagement initiatives: talent mapping, performance management, career paths, promotions, succession planning and internal people mobility.▪ Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.▪ Provide HR policy guidance and interpretation.▪ Provide guidance and input on business unit restructures, workforce planning and succession planning.▪ Identify training needs for business units and individual executive coaching needs.▪ Participate in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met. Show less

North Macedonia

North Macedonia

▪ Designing and review of the company’s HR processes, organizational design, job analysis, description and specification, creating of HR strategies and policies▪ Creating and implementation of initiatives and strategies for increasing employees’ satisfaction, engagement and retention▪ Recruiting, HR interviews, creating job offers, hiring▪ Organization of new employees’ on-boarding plans▪ Providing advice and consultation to employees and management▪ Communicating to the… Show more ▪ Designing and review of the company’s HR processes, organizational design, job analysis, description and specification, creating of HR strategies and policies▪ Creating and implementation of initiatives and strategies for increasing employees’ satisfaction, engagement and retention▪ Recruiting, HR interviews, creating job offers, hiring▪ Organization of new employees’ on-boarding plans▪ Providing advice and consultation to employees and management▪ Communicating to the employees the plan of benefits, company rules and policies▪ Career and professional development of the employees, changes in salaries and titles▪ Monitoring over the HR databases▪ Implementation of internal interview with employees on job satisfaction▪ Employee relations▪ Organization and coordination of the Performance management process and Company evaluation▪ Implementation of exit interviews and termination of employment process Show less

North Macedonia

▪ Coordination and administration of all internal and external day to day operations related with HR functions and duties▪ Participation in designing the company’s HR processes, organizational design, job analysis, description and specification, creating of HR strategies and policies, jobs systematization▪ Organizing resumes and job applications▪ Scheduling job interviews and conducting HR interviews▪ Completing background and reference checks▪ Preparing new employee files;… Show more ▪ Coordination and administration of all internal and external day to day operations related with HR functions and duties▪ Participation in designing the company’s HR processes, organizational design, job analysis, description and specification, creating of HR strategies and policies, jobs systematization▪ Organizing resumes and job applications▪ Scheduling job interviews and conducting HR interviews▪ Completing background and reference checks▪ Preparing new employee files; maintaining current HR files and databases▪ On-boarding and orienting new employees to the organization▪ Key point person for all new employees’ questions and private health insurance benefit▪ Completing termination of employment (off-boarding)▪ Maintaining employee confidence and protecting operations by keeping HR information confidential▪ Processing incoming HR mail, correspondence with applicants▪ Administering the Leave of Absence system and the record of working time system▪ Creating and distributing documents, contracts▪ Organizing meetings and conducting surveys with employees▪ Organizing trainings for security and safety at work and medical check ups▪ Coordinating the performance management process▪ Conducting internal interviews for measuring employee satisfaction and suggesting strategies for increasing employees’ motivation▪ Providing trainings on soft skills at the IW Education Centre: communications skills, SMART goals, time management, organizational culture, work ethics, and conflict resolution. Show less

North Macedonia

▪ Providing mentoring services for start-up and mature SMEs: diagnostics of current business situation, identifying of key challenges, setting goals, KPIs, development of action plans, support in all key business sectors of the company, preparation of reports, invoicing.

North Macedonia

▪ Detecting and analyzing funding opportunities, preparation and analysis of project proposals.▪ Operational and financial planning, organization and execution of project activities.▪ Evidence of costs, revenues, collection and issuance of invoices, preparation of narrative and financial reports.▪ Registration of projects in CDAD and Public Revenue Office.▪ Administrative support and advising to the Director.▪ Administrative support and coordination during… Show more ▪ Detecting and analyzing funding opportunities, preparation and analysis of project proposals.▪ Operational and financial planning, organization and execution of project activities.▪ Evidence of costs, revenues, collection and issuance of invoices, preparation of narrative and financial reports.▪ Registration of projects in CDAD and Public Revenue Office.▪ Administrative support and advising to the Director.▪ Administrative support and coordination during audits.▪ Keeping and updating contact lists, day to day verbal and written communication with internal and external stakeholders.▪ Receiving, classifying and archiving of correspondence, organization of events and meetings.▪ Monitoring, organization and coordination of the projects’ teams’ work.▪ Administering the projects’ and Foundation’s archives in paper and electronic form.▪ Preparation of all types of documentation (contracts, decisions, minutes, letters, notifications, reports, e-mails etc.), informational and promotional material (leaflets, newsletters etc.).▪ Support in preparation and realization of procurement procedures, administrative check of tenders.▪ Consecutive translation from Macedonian to English and vice versa, translation of documents and publications. ▪ Responsible for regular supplying of the office and its every day smooth functioning.▪ Preparation of business plans for start-ups.▪ Giving informative and consultative services to natural and legal persons.▪ Delivering specific business consultations, mentoring and advice to clients.▪ Administering the Info desk and Voucher counseling system for the Pelagonia region. Show less

North Macedonia

Project “Actions on Entrepreneurship Business Support and Development of Cross Border Cooperation”, EU IPA CBC Programme between Republic of Macedonia and Republic of Albania 2007 – 2013:▪ Preparation of narrative and financial report on the project’s implementation.▪ Keeping and updating contacts list, regular verbal and written communication with donors, central and local government authorities, partners and contractors.▪ Administrative support to the project… Show more Project “Actions on Entrepreneurship Business Support and Development of Cross Border Cooperation”, EU IPA CBC Programme between Republic of Macedonia and Republic of Albania 2007 – 2013:▪ Preparation of narrative and financial report on the project’s implementation.▪ Keeping and updating contacts list, regular verbal and written communication with donors, central and local government authorities, partners and contractors.▪ Administrative support to the project manager.▪ Receiving, classifying and archiving of correspondence.▪ Organization of project activities (trainings, workshops, meetings etc.).▪ Administering the project's dossier, keeping the projects’ paper and electronic archive.▪ Preparation and delivery of all types of documentation (contracts, decisions, minutes, letters, notifications, reports, e-mails etc.).▪ Preparation and dissemination of informational and promotional material (leaflets, newsletters etc.) and materials for upload to the project’s web site.▪ Administrative support in conducting procurement procedures.▪ Consecutive translation from Macedonian to English and vice versa on meetings and events.▪ Responsible for regular supplying of the project office and its every day smooth functioning. Show less

Macedonia

Providing mentoring services of 120 hours per company for 5 start-up companies founded by people with disabilities during the first year of business operation, including services for development of business operations, market positioning, contacts with business partners on local and national level, identifying suppliers and subcontractors, facilitating contacts with local authorities, institutions and financial institutions etc:▪ Providing support in registration of the business… Show more Providing mentoring services of 120 hours per company for 5 start-up companies founded by people with disabilities during the first year of business operation, including services for development of business operations, market positioning, contacts with business partners on local and national level, identifying suppliers and subcontractors, facilitating contacts with local authorities, institutions and financial institutions etc:▪ Providing support in registration of the business entity.▪ Financial planning and execution.▪ Legal requirements and obligations.▪ Business counseling services.▪ Risk management.▪ Preparation of interim and final reports to the project. Show less

Macedonia

Project: “Reform in water sector on central level - EuropeAid/136828/IH/SER/MK”, EU funded project by IPA under ‘’Operational Programme for Regional Development 2007-2013”:▪ Preparation of the Business Plans and Tariffs Adjustment Plans.▪ Briefing meetings with the pilot PUCs organized at a hub level.▪ Facilitation of the PUCs data collection process in accordance with the Check List of relevant data and information for preparation of the Business and Tariff Adjustment… Show more Project: “Reform in water sector on central level - EuropeAid/136828/IH/SER/MK”, EU funded project by IPA under ‘’Operational Programme for Regional Development 2007-2013”:▪ Preparation of the Business Plans and Tariffs Adjustment Plans.▪ Briefing meetings with the pilot PUCs organized at a hub level.▪ Facilitation of the PUCs data collection process in accordance with the Check List of relevant data and information for preparation of the Business and Tariff Adjustment Plans.▪ Developing clear working programme for targeted PUCs that belong to HUB C (Prilep, Resen, Krivogashtani).▪ Documenting the data collection process on Business and Tariff Adjustment Planning. ▪ Assistance to pilot Municipalities and PUCs in application of the revised water tariffs methodology.▪ Administering of the data base on each of the PUCs that belong to HUB C on the project Cloud.▪ Creating and regular updating of map with contact details of the utilities personnel.▪ Organization of field visits and “on the job support”.▪ Preparation of Mission report and Mission plan on monthly basis. Show less

Master Of Science - M.Sc., Public Administration, 10/10

▪ Public administration ▪ Public management ▪ Public policy ▪ Public finance ▪ Human resources management in public sector ▪.

Graduated Public Administrator, Public Administration, 9.88/10

▪ Management, Management in public administration and public services, Strategic management, Human resource management, Planning.

Technician In Economics, Economics, 5/5

▪ Micro and macro economy ▪ Accounting ▪ Financial operating ▪ Management ▪ Law ▪ Marketing ▪ Office operating ▪ Informatics ▪ Economics.