Mirka Stent Email & Phone Number

Vienna, Austria

Positioned as the successor for the Country Graphic Design Leader role, I showcase advanced leadership, strategic planning, and team coordination skills to lead and coach graphic design managers and co-workers in the Communication & Interior Design (Com&In) departments, ensuring communication needs were met with creative, easy-to-understand content. I seek commercial opportunities and challenge Country HFB Leaders and business partners to capitalise via in-store communication leveraging customer focus and strategic direction. I develop market-specific graphic design solutions tailored to market needs, aligned with local commercial priorities, integrating graphic design within commercial contexts for visually stimulating experiences.- Implemented effective store communication strategies, enhancing self-choice and the mechanical sales system.- Created market-specific solutions for all channels, including social media, digital promotional, and POS materials.- Integrated graphic design solutions in commercial contexts, enhancing customer experiences with visual merchandising and display design.- Ensured communication needs were met consistently, providing appealing, easy-to-understand content focused on customer engagement.- Utilized global tools and best practices for efficient, commercial, and inspiring communication solutions.- Contributed to the HF&RD (Home Furnishing & Retail Design) team, collaborating with key stakeholders to achieve common goals.- Supported integrated multichannel executions and HF&RD outputs, utilising visual communication and project management skills for cohesive communication.- Measured performance outcomes to maximise efficiency and effectiveness, leveraging leadership and problem-solving for superior performance metrics.

Espoo, Finland

Provided creative leadership, and led workshops, fostering creativity and strategic development in visual merchandising. Developed effective range presentation and implemented strategies to enhance customer engagement and the mechanical sales system. Prepared as the successor for the role of Visual Merchandising & Activity Manager, demonstrating leadership and creativity in visual merchandising and display techniques.• Range Presentation Excellence: Utilised layout as a commercial tool, creating impactful visual overviews and simplifying the buying process.• Market Positioning and Social Media: Positioned the IKEA store as the top choice for home furnishing, promoting vitality and visitation while assisting with social media marketing.• Innovative Design and Concept Planning: Designed and renewed activity areas, and planned and implemented new concepts using Revit, enhancing store appeal through strategic planning and project management.• Range Presentation Mastery: Presented the range presentation according to "The IKEA Way," maintaining high standards and strategic development.• Store Excellence: Maintained the store in top shape (SISAN), ensuring high standards of presentation and organisational skills.• Engaging Displays and Store Infrastructure: Created tactile and visually engaging displays, optimising space and presentation through effective use of store racking and fixturing.• Customer Insight and Collaboration: Applied customer behaviour and life at home knowledge to enhance the shopping experience, collaborating with managers to coordinate sales and logistics priorities.

Vienna, Austria

Achievements- Created visual concepts that communicated ideas to inspire, inform, or captivate consumers.- Designed images that identified home furnishing offers or conveyed retail design messages.- Developed graphics for illustrations regarding the offer.- Selected colors, images, text style, and layout.- Drove and developed new content formats and innovative ways of reaching out to users.- Edited print and digital publications to ensure they met Inter IKEA Systems' written communication standards, were clear, consistent, and credible, and improved readability through correct spelling, grammar, layout, and terminology.- Supported the development of learning content in collaboration with Learning Designers.- Worked across functions within the INGKA Group and collaborated effectively with other IKEA businesses.Vienna Westbahnhof Project-Specific Responsibilities- Translated and adjusted graphic communication planning output from the central planning hub to meet Austrian local needs, including language and local specifics, within the given timeline.- Conducted additional planning and designing for store-specific needs.- Managed the ordering of all communication materials for retail build-up according to the given phase plan and budget.- Ensured orders fit within the scheduled budget.- Collaborated with HF&RD colleagues, including other graphic specialists and leaders, to support specific tasks of the project.- Printed planning output/installation instructions for the build-up and external service providers.- Led the installation of graphic communication.- Supported HF&RD during the build-up by managing graphic needs, securing materials on time, sorting materials, and cooperating with external service providers and IKEA colleagues on the build-up site (VM&ID, sales, and logistics).

North Lakes, Brisbane

Developed and implemented clear, consistent, and effective store communication strategies, enhancing customer engagement and supporting the mechanical sales system. Working as the successor for the Graphic Communication Leader role, I demonstrated readiness for advanced leadership and overseeing comprehensive store communication for cohesive messaging.• Innovative Design: Created and renewed activity, coordination, vitality, and launch areas, enhancing the store environment through innovative graphic solutions and visual merchandising.• Project Planning and Implementation: Planned and implemented new concepts and projects using AutoCAD and Sketchup, driving store innovation and maintaining high presentation standards according to "The IKEA Way."• Enhanced Buying Process: Improved the buying process through strategic layout design, tactile displays, and optimized use of store racking and fixturing.• Marketing and Media Integration: Integrated marketing efforts with store communication, ensuring effective use of all media and enhancing range presentation.• Customer Engagement and Insight: Applied extensive knowledge of customer behaviour to create engaging displays, motivate frequent visits, and enhance the shopping experience.• Collaboration and Management: Collaborated with managers on sales and logistics priorities, contributing to positioning the IKEA store as the top choice for home furnishings and leading store projects for continuous improvement and innovation.

Brisbane, Australia

• Team Leadership and Development: Managed a team of 8-15 members, ensuring optimal performance and cohesion. Trained and developed staff, fostering professional growth and enhancing capabilities.• Productivity and Workflow: Monitored productivity, provided coaching, and facilitated feedback for continuous improvement. Organised workflow, delegated tasks, and ensured seamless operations.• Customer Service: Consistently ensured high-quality customer service, enhancing satisfaction and loyalty.

Vienna

Print Graphic Consulting • Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, magazines, brochures and other printed materials. Corporate Design • Developed new corporate identity including new logo and associated communication campaigns to introduce this to the company’s international customer base, including multi-lingual requirements. Assisted in the coordination of the annual “Marimekko” fashion show, including recording and editing of video for application to the web-site via Adobe Premiere CS5 and develop creative concepts across different media - from print to screen (e.g. websites) to video projects.Had responsibilities as a Media Design Consultant for several community based initiatives: • Graphic Designer for Finnischer Schulverein Wien, an educational magazine promoting the initiatives and community based activities of the college. • Graphic Editor and Producer for Finnischen Gemeinde in Österreich magazine • Designer, Producer and Marketing Coordinator for Finnish Christmas Bazaar

Vienna

Design and marketing• Responsible for creative design of marketing initiatives (multi-lingual) involving corporate branding, promotional material and coordination of events and hospitalityData organization • Improved office organization by compiling new company online database and company data reports using advance Microsoft Excel functions. Customer Service • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. • Cash handling and invoicing

Vienna

Customer Service• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. • Handled guest complaints, maintaining a positive dining experience for all rest.Training• Successfully trained staff in alignment with company operating standards, education of computer booking and servicing tracking system while focusing on minimizing errors and generating superior results. • Assist with recruitment of staff.Coordination• Administrative coordination• Coordinate reservations and group bookings• Developed staffing rosters

Vienna

Administration and financial • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.• Responsible for stock and product orderingStandard Waitressing duties • Customer Service, Cash handling and daily accounts

Vienna

Standard Waitressing duties and customer support

Finland

• Administrative activities• Guest support• Monthly accountAdministrative activities included working the filing system and taking calls from guests. Guest supportand maintaining the monthly accounts.

Vienna, Austria

• Reception and administrative activities• Responsible for events and large reservations• Daily and monthly accountReception and administrative activities included operation of computer booking system, filing, phoneenquires, guest support and maintaining the daily and monthly accounts, cash receipt and balancing,organizing and arranging the buffets. Responsible for the hotel bar, stock ordering and cash balancing.

Helsinki, Finland

• Food and beverage order taking and service• Responsible service of alcohol