Mike (Mirko) Krajac, Senior Sales And Operations Manager Email and Phone Number

✅ Handpicked for the role to oversee and manage store & sales operations – quickly improved business processes and customer service practices, increased sales and enhanced employee morale, uplifting the business to high standards and making the company the destination of choice for consumers in Ontario. Led and mentored a team of 60 across 8 different departments➡️ Developed strategic business plans, cultivated lucrative business relationships, promoted growth, increased efficiencies, improved operations through digital innovation and led comprehensive change initiatives that drove positive outcomes.➡️ Generated innovative ideas and solutions to contribute to brand recognition, increased business and company profitability.➡️ Led merchandising strategy, channel management, marketing repositioning and facilitated a wholesome restructuring of the sales process and drastically increased revenue. Analyzed sales performance and generated business status reports.➡️ Managed operational budgets to ensure optimal results, improved efficiency, and developed innovative approaches.➡️ Drove and implemented high-level strategic decisions across day-today operations and processes and ensured continued evaluation and improvements in organizational effectiveness and operational excellence. Formulated and developed operating policies, procedures and programs to maintain and improve the effective operation of the organization.📌 Key Impact & Metrics: developed and implemented a customer strategy, focusing on customer engagement – drastically increased client portfolio (5000-6000 on a weekly basis) in support of both branded and private label products.📌 Was recognized for operations management expertise, including financial management, P&L management, executive leadership, ability to get things done, and capacity to develop relationships with key clients and stakeholders.

✅ Brought on board to provide overall management, administration, and tactical leadership – handled sales management, business development, client relationships, and forecasting and planning. Mentored, managed and inspired a team of 20. Reported on performance indicators, identified areas of improvement and outlined the approach to that improvement➡️ Led strategic initiatives to integrate strategic change plans, new business process improvement strategies, and innovative HR functions, leading to cost reduction, revenue growth, client satisfaction and high employee morale.➡️ Identified inconsistencies in business processes; analyzed growth strategy and new business development chances.➡️ Facilitated Organizational Change, Strategy, Leadership and Team Coaching, Leadership Development, Performance Management, Orientation, Competencies, Compliance, and Organizational Development.📌 Key Impact: formulated and implemented plans consistent with growth strategies and profit objectives. Consistently achieved targeted KPIs. Facilitated data analysis & made key recommendations on how to increase revenue & drive sales.

✅ Handpicked for the role of an Account Manager – leveraging on successful experience in client success, loyalty, account management, marketing and brand development, mandated with cultivating profitable relationships, expanding accounts, growing revenue, maximizing ROI, leading pricing negotiations, expanding the company’s digital footprint and managing P&L➡️ Conceptualized and executed long-term strategic plans to strengthen client market position, revenue, and brand health.➡️ Spearheaded experimentation and measurement by utilizing customer segmentation, actionable cohorts, and test & learn control initiatives. Evaluated success metrics and made suggestions to drive campaign/project performance using data.➡️ Developed and maintained effective business relationships with major customers to deliver value added customer service.➡️ Leveraged quantifiable and qualifiable data to provide strategic, personalized and actionable recommendations.➡️ Identified inconsistencies in business processes; analyzed growth strategy and new business development chances.📌 Key Impact: improved cross-channel digital campaigns by eclipsing engagement goals and delivering on revenue. Created and delivered a profitable change within a balanced business plan to achieve customer category targets.