Mirko Jovanović personal email
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* International project experience - member of Core team responsible for replacing and customizing a ticketing application used by several major customers in CEE region* Strongly developed customer mindset and attitude.* Excellent communication & presentation skills. Strong interpersonal and communication skills* Fluent English – oral and writtenMy personal wish is to obtain a position in the area of Applications support, development or IT&Network surveillance where my technical and managerial skills will be fully used and where i would have a chance to continue developing myself even more.I am a proven team member with lots of experience in dealing effectively with people in general, due to my OSS Expert tasks, participation in several projects and previous 7 years of experience in Customer Care department + over 12 years in Network monitoring. I have good communication and interpersonal skills. Fast and effective in learning new things and adopting new skills
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Application Operations EngineerAvengaSerbia
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Application Operations EngineerQinshift Apr 2024 - PresentBelgrade, SerbiaProject: Amdocs OSS10 (Cramer) network inventory and order management system at Sunrise Telecommunication (OSS provisioning domain)• Work with other cross-functional teams and convert business requirements into engineering requirements• Understanding of business processes • Work directly with the third-party vendors to fix infrastructural issues• Effectively communicate with internal development and QA teams to help ensure E2E quality• Use CI/CD tools and solutions (Jenkins)• Troubleshoot issues along CI/CD pipeline• Using Atlassian Suite (JIRA, Confluence, Bitbucket) for team collaboration -
Intermediate Application Operations EngineerQinshift Oct 2023 - Apr 2024Belgrade, SerbiaProject: Amdocs OSS10 (Cramer) network inventory and order management system at Sunrise Telecommunication (OSS provisioning domain)• Work with other cross-functional teams and convert business requirements into engineering requirements• Understanding of business processes • Work directly with the third-party vendors to fix infrastructural issues• Effectively communicate with internal development and QA teams to help ensure E2E quality• Use CI/CD tools and solutions (Jenkins)• Troubleshoot issues along CI/CD pipeline• Using Atlassian Suite (JIRA, Confluence, Bitbucket) for team collaboration
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Oss Planning And Operation Expert, It Applications OssCetin Serbia Jul 2020 - Oct 2023Belgrade, Centralna Srbija, Serbiacore team member in project which main scope was replacing old service managment system with new one and develop/customise it for complex multi-client usage. After the project was finished i remained in position of small SM admin team, responsible for further development of the system based on user requests Maintain availability of Operations Support Systems (OSS) Execute and coordinate preventive and corrective maintenance tasks Customization and development of OSS systems Responsible for design, implementation and testing of new services and features Lead and/or participate in projects ensuring service handover to Operations (requirements, testing, documentation) Coordinate activities within group and with other parts of the organization on process oriented cross-functional work In case needed: support CNOC team and participate in their on-call service -
Oss Planning And Operation ExpertTelenor Common Operation Oct 2019 - Jun 2020BelgradeOSS Planning and Operation -
Noc SpecialistTelenor Common Operation Jan 2019 - Sep 2019Belgrade SerbiaIT&Telco network monitoring and internal developement / automatisation of monitoring tools needed in my dpt.
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Noc Analyst - Service Management CenterTelenor Common Operation Oct 2013 - Dec 2018BelgradeMonitoring, analyzing and correcting incoming alarms and service / quality degradations detected, either by on-line activities or work orders.24/7 monitoring and alarm handling for all GSM network elements ▪ ▪ Responsibilities: In role of acting Shift Leader in a 4 men shift i am making sure that Network surveillance, operations and maintenance for all clients is handled proffesionaly every day.▪ Projects: From 2017, as a member of project team i helped in installing and automatization of new IT monitoring tool – CheckMK – for all 4 countries in TnCO.▪ Additional Job Description:Monitoring, analyzing and correcting incoming alarms and service / quality degradations detected. 24/7 monitoring and alarm handling for all GSM and IT network elements ▪ Aplications used: BSC&RNC (Ericsson, Siemens, Huawei, NERA), SMS&DATA RNCs (Comverse, Jinny)▪ Trouble ticketing systems: (HP, Remedy, ServiceManagement)
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Cnoc Specialist - Network Operation And Maintenance Dpt.Telenor D.O.O. Mar 2008 - Sep 2013SerbiaNOC for TELCO and IT network monitoring, operations and maintenance for all clients -
Call Center CoordinatorTelenor D.O.O. Sep 2006 - Mar 2008Belgrade
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EmployeeMobtel Srbija Aug 2000 - Sep 2006Belgrade, SerbiaPositions: 2005-2007 – Call Centre agent/act Shift Leader - Night Shift 2001-2005 – Internal PHP sites developer and administator2000-2001 – Call Centre agent
Mirko Jovanović Skills
Mirko Jovanović Education Details
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Moc Radoje Dakic, BelgradeRobotics Technology/Technician
Frequently Asked Questions about Mirko Jovanović
What company does Mirko Jovanović work for?
Mirko Jovanović works for Avenga
What is Mirko Jovanović's role at the current company?
Mirko Jovanović's current role is Application Operations Engineer.
What is Mirko Jovanović's email address?
Mirko Jovanović's email address is mi****@****ail.com
What schools did Mirko Jovanović attend?
Mirko Jovanović attended Moc Radoje Dakic, Belgrade.
What are some of Mirko Jovanović's interests?
Mirko Jovanović has interest in Children, Telecommunications, Aikido, Civil Rights And Social Action, Environment, Human Rights, Scale Modelling, Animal Welfare.
What skills is Mirko Jovanović known for?
Mirko Jovanović has skills like Telecommunications, Mobile Devices, Noc, Mobile Communications, Teamwork, Team Leadership, Ip, Lte, Customer Experience, Aikido, Contact Centers, Windows.
Who are Mirko Jovanović's colleagues?
Mirko Jovanović's colleagues are Vdovychenko Dmytro, Art Garcia, Dmytro K., Lucio Bozzini, David De Asis, Viktor Fursov, Mykola Nahirnyy.
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