Mirllia "Migi" Millan Email & Phone Number

Orlando, Florida, United States

United States

United States

Assignment Designations Based on Immediate Compliance/ Disaster Relief Needs.Loan Navigator/Account Case Manager (10/4/2023-7/12/2024)Tiger Team Manager (4/1/2022 – 6/2/2023)Team Manager (1/6/2022-3/20/2022)Specialized Quality Control Specialist (8/7/2021-12/10/2021)Team Manager (4/7/2021-7/31/2021)• Provided recommendations for approval or rejection based on review findings.• Utilized Microsoft Excel proficiencies for data analytics and reporting.• Reconciled financial records, resolved discrepancies, and collaborated with the finance team to accurate financial reporting.• Participated as a member of leadership, collaborating to execute aspects of the project life cycle and scope.• Managed a cross-functional team tasked to perform a forensic audit of government-issued disbursements, identify and correct discrepancies such as over/under payments, missing documentation, accurate case notes, email communications with clients, etc.• Maintained accurate records and documentation of processing activities and performance metrics. • Executed forensic analysis to identify process discrepancies between internal process guidance and the quality control process• Ensured that all productivity, quality standards, and service level agreements were met through effective monitoring, coaching, counseling, and training.• Collaborated with senior leadership to identify project proficiency discrepancies.• Executed forensic analysis of government-issued disbursements to identify process discrepancies between internal process guidance and the quality control process.• Managed a team tasked to perform a forensic audit of the client's documentation and supporting communications to ensure proper governmental assistance was awarded on each reviewed case. • Maintained accurate records and documentation of processing activities and performance metrics. • Launched the team’s ongoing training and coaching plan to enhance their skills and knowledge.

New Port Richey, Fl

• Provided forensic audit of client's documentation and supporting communications to ensure the effectiveness of the application process.• Provided forensic analysis for all internal compliance data and regulatory property issues.• Coordinated organizational meetings to provide resident services according to regulatory requirements.• Assumed all Service Coordinator duties and responsibilities from 2017-2020.• Delivered guidance and necessary resources for resident housing during a lease-up project due to a required property renovation. • Planned and coordinated all property marketing campaigns, execution, and follow-up to strengthen the company brand. Results generated: A lead flow of 150% of prospective residents.• Developed network strategies: social media management, internal teams, and public relations to give the company a competitive advantage over other communities. Results generated: 20% increase of occupancy – Obtained full property occupancy within first 6 months of employment.

Spring Hill, Florida

• Oversaw day-to-day management of property operations and staff.• Maintained capital improvement budgets.• Coordinated meetings with corporate personnel to provide service statistics, prepared monthly reports, and identified potential regulatory issues. • Managed vendor relations.• Performed month-end closeouts and maintained financial reporting• Provided key budgeting and accounting (expense tracking, accounts payable/receivable, rent collection, vendor purchasing, inventory control).

Bachelor Of Business Administration - Bba, Program Management

Activities and Societies: The National Society of Collegiate

Mortgage Loan Originator License, Loan Originator

Activities and Societies: NMLS #: 1170349Previously a Loan Originator from 2002-2006.

Public Accounting

Mortgage Banking Certification, Mortgage Banking

Continuing Education- Mortgage Banking