Mirloude Phanord Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Led 100+ technology implementations for libraries, achieving a 95% on-time delivery rate. • Boosted client retention by 10% through tailored solutions and proactive communication. • Managed cross-functional teams of 15, increasing productivity by 20% using Agile practices. • Reduced project overruns by 15% through effective risk management. • Achieved 100% compliance with quality standards, resulting in a 30% increase in user satisfaction. • Developed training programs for library staff, leading to a 40% decrease in support tickets within three months. • Oversaw project budgets exceeding $1 million, consistently delivering projects within 90% of budget. • Implemented process mechanisms that improved project efficiency by 20% for future initiatives.

Toronto, Ontario, Canada

Achieved 100% customer satisfaction by effectively communicating with clients to identify detailed project requirements and goals, ensuring that all deliverables met expectations. • Completed 95% of projects on time, successfully navigating challenges posed by COVID-19 through proactive communication with vendors and stakeholders. • Ensured timely modifications and changes to projects, facilitating smooth operations and minimizing disruptions. • Monitored project milestones and deliverables closely, resulting in more efficient project execution and enhanced stakeholder engagement.

Markham, Ontario, Canada

Designed and implemented a workbook system that increased department efficiency by 25%, resulting in a time savings of approximately 200 hours per quarter. • Developed and executed a financial model to analyze and assess risks, leading to a 15% reduction in project overruns and improved budget adherence. • Maintained a comprehensive database for tracking $5 million in major financial projects, ensuring accurate reporting and analysis. • Created and managed tracking scorecards to monitor financial operations, facilitating a 30% improvement in reporting accuracy and strategic planning. • Planned, organized, and managed the work of 10 subordinate staff, ensuring alignment with organizational requirements and goals, which led to a 20% increase in team productivity. Work Activities: • Analyzed information and evaluated results to identify the most suitable solutions for problem-solving, achieving a 90% success rate in resolving issues on the first attempt. • Established and nurtured constructive working relationships, fostering collaboration and teamwork, resulting in a 40% increase in team engagement scores. • Encouraged mutual respect, trust, and cooperation among team members, enhancing team dynamics and reducing conflicts by 50%. • Handled complaints and mediated disputes effectively, negotiating resolutions that satisfied 95% of involved parties.

Markham, Ontario, Canada

• Maintained a 20% conversion rate on turning incoming calls into appointments with qualified salespeople, generating 13% of team revenue quarterly and acquiring 10 new customers each quarter. • Developed targeted lists of potential customers based on regional markets, enhancing lead generation efforts. •Key Achievements: • Contributed to a 15% increase in overall team revenue through effective appointment setting and customer engagement strategies. • Implemented a tracking system for sales activities, resulting in improved performance metrics and accountability within the team.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Advanced Degree, Supply Chain And Operations Management