Mirna Halilovic Email & Phone Number

Waterloo, ON, CA

Kitchener, Canada Area

Kitchener, Canada Area

Kitchener, Canada Area

• Gathering background information on new personal business
• Receiving the print and matching to specific files and documents provided by underwriting staff
• Entering and organizing new business, renewals, endorsements and cancellations into the personal insurance systems
• Data entry, coding off-system policies, endorsements, forms, letters
• Maintaining electronic logs and account specific spreadsheets
• Receiving print and matching to specific files and documents provided by underwriting staff

Waterloo, Ontario

• Prioritize and manage a 15 hour work week with a full time school schedule
• Communicate with and assist customers within the store
• Promote GAP brand and performance standards on daily basis
• Assist with merchandising on sales floor
• Utilize selling skills to provide exceptional customer service evident in feedback surveys

Ankara, Turkey

• Teaching university level students English language skills including grammar, writing styles, and conversational tools
• Preparing students to write TOEFL English proficiency exam
• Coordinating nightly extra-curricular clubs to improve student language skills
• Creating voice recordings as class material for instructors use in lessons

Waterloo, Ontario

• Maintain a balanced register throughout a shift
• Effectually communicate with customers and co-workers
• Resolve issues with customers and provide effective customer service

Cambridge, Ontario

• Authored and published training modules for company-wide use
• Updated and prepared department-wide statistical loss data to identify areas of interest
• Accompanied and assisted Risk Assessment Specialists with live field work
• Assisted in completing Risk Assessment Reports for member companies and for property owners
• Maintained contact with customers prior to assessments and throughout the process
• Juggle multiple assignments as well as ongoing additions to the database