Mirna Issa Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Conducting data analysis, generating reports, and troubleshooting ERP System issues, reducing system bugs by 25 instances and ensuring optimal functionality.• Creating visualizations and reports using advanced tools like Tableau, Power BI, or Excel, resulting in a 30% increase in stakeholder satisfaction and informed decision-making.• Ensuring data quality and accuracy through audits, validation, and profiling techniques, reducing data errors and enhancing overall data reliability.• Staying updated on industry trends and emerging technologies in data analysis, participating in 10+ training sessions annually to enhance skills and knowledge.• Collaborated with cross-functional teams to seamlessly integrate Zoho ticketing into daily operations, improving team efficiency by 40 instances through comprehensive training and onboarding.• Utilizing Zoho Ticketing System for efficient management of customer queries and issue resolution, resulting in a 50 instances reduction in ticket resolution time and improved customer satisfaction.

Abu Dhabi Emirate, United Arab Emirates

• Monitored and maintained computer systems and networks, resolving an average of 20 technical issues per week, resulting in a 30% increase in system reliability and performance.• Provided comprehensive technical support across the company, addressing an average of 30 support requests daily, both in person and over the phone, ensuring a reduction in downtime.• Collaborated with cross-functional teams on 5 projects quarterly, fostering synergy and enhancing project outcomes, improving in project efficiency.• Installed and configured computer hardware, software, and networks, completing an average of 15 installations weekly, resulting in a 15% increase in system functionality and usability.• Stayed updated with industry trends and technologies, engaging in continuous learning through 2 training programs annually, ensuring proficiency in the latest IT advancements.

Tartus Governorate, Syria

• Managing data collection and analysis for over 60 survey projects, resulting in a 20% increase in project efficiency.• Processing and sorting data from various sources, enhancing accuracy by 15% and completeness by 10 records on average.• Developing predictive models and machine-learning algorithms, contributing to a substantial improvement in data-driven decision-making.• Creating reports and presentations, resulting in a significant increase in stakeholder understanding and engagement.• Maintaining data accuracy and completeness, achieving a 95% error-free data output rate. • Installing and configuring computer hardware and software for 50 new systems, ensuringseamless operations.