Executive Assistant Manager (EAM)responsibilities include managing calendars, making travel arrangements and preparing expense reports. To be successful in this role, you should be well-organized, have great time management skills and be able to act without guidance.Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to executive members. ResponsibilitiesAct as the point of contact among executives, employees, clients and other external partnersManage information flow in a timely and accurate mannerManage executives’ calendars and set up meetingsMake travel and accommodation arrangementsRack daily expenses and prepare weekly, monthly or quarterly reportsOversee the performance of other clerical staffAct as an office manager by keeping up with office supply inventoryFormat information for internal and external communication – memos, emails, presentations, reportsTake minutes during meetingsScreen and direct phone calls and distribute correspondenceOrganize and maintain the office filing system

Reach out to existing and potential customers to present our product and service offering
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Learn details about our product and service offerings
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Address any questions or issues customers may have
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Communicate with customers to understand their requirements and need Offer solutions based on client's needs and capabilities
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Direct prospects and leads to the sales team
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Keep an updated customer database
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Measure identified KPIs
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Always strive towards meeting sales quota
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Track and document calls and sales
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Update client records
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Prepare and present achievements and KIPs
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Maintaining a positive, empathetic, and professional attitude toward customers at all times.
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Responding promptly to customer inquiries.
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Communicating with customers through various channels.
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Acknowledging and resolving customer complaints.
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Knowing our products inside and out so that you can answer questions.
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Processing orders, forms, applications, and requests.
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Keeping records of customer interactions, transactions, comments, and complaints.
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Communicating and coordinating with colleagues as necessary.
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Providing feedback on the efficiency of the customer service process.
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Managing a team of junior customer service representatives.
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Ensure customer satisfaction and provide professional customer support.
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