Mirna Wael Email and Phone Number

Maintaining the system, implementing (process) improvements, ensuring dataquality, and analyzing and reporting on the data in the HRISManages HR data, including employee records.Expert in the system used in the organization.Translate business objectives and user needs into clearly written technicalrequirements.Manage software implementation projects.

Follow up with 2nd level support team's tickets which exceeded its SLANetwork monitoring and trouble shooting.Update the concerning department so they can fix the problem before it impacts the business continuity.Enhancing HP service manager by collecting new services, error descriptions.Microsoft active directory user administrations.Receive users telephone calls and recording problems at ITSM.Provided replacement files to customers missing data, including media files, software components and other digital.Used ticketing systems to manage and process support actions and requests.