Leading the company's efforts to enhance customer experiences through the creation of bespoke hand-crafted gifts and setups that are tailored to meet the unique needs of each client. Responsibilities:- Conceptualize and create innovative designs, tailored to meet the unique needs and preferences of each client.- Oversee the production and creative direction of Sweet Wonders' personalized chocolate gifts, hampers, and setups for a variety of occasions, while ensuring that all products are made-to-order and completely bespoke from start to finish.- Work closely with clients to understand their needs and preferences and develop creative solutions that meet their requirements.- Ensure sourcing all products locally, in an effort to support local Canadian industries and strengthen the Canadian economy.- Manage the company's budget and ensure that all expenses are within budgetary constraints.- Oversee the hiring and training of new staff as needed.- Build and maintain strong relationships with clients and suppliers.

Reporting to the Business Development Manager, my role is two-fold:Business Development:• Research new areas for business development: Identifying, qualifying and converting international sales opportunities covering a wide region: i) GCC, Levant and North Africa and ii) Writing effective informative reports for senior management with recommendations for new market expansion.• Customer and client relationship management: i) Building and developing relationships through relationship management and pre-emptive conflict resolution, ii) Ensuring all clients are constantly being updated with new product information through effective communication channels and iii) Organizing and attending all client meetings as required. • Administrative and sales: i) Daily ownership of all communication, sales lead conversion/proposals, delivery process follow-up and fulfilment, and ii) Writing and analysing reports with market trends.Event Management:• Planning, management and execution of all Grapheast & Adobe events, this included: i) Working within budgets and given time-frames, ii) Liaising and working with suppliers, and iii) Coordinating, arranging and accompanying high profile dignitaries’ visits to events.• Liaising and working with social media and media departments for media coverage. Examples of events: Studio 11, Adobe Day, Resellers Awards Ceremony.

Reporting to the Headmaster responsible for portraying a positive image of the School. Primarily responsible to be the first point of contact for Parents, in this client facing role. Key responsibilities:• Client Relationship: i) Leading and managing the Parent Satisfaction & Recommendation program, and ii) Dealing with complaints as and when they arose, iii) Building and developing relationships with parents and professional bodies• Event Management: i) Co-planning and executing, as part of a team, the ‘School Open House’, Leading all logistics pertaining to the school’s participation in Education Exhibitions, and iii) Liaising with all high-profile dignitaries at events.• Media Management: i) Briefing, supervising, and guiding all media & communication agencies involved in developing communication for the school: media campaigns, collateral, website updates, etc., ii) Working with the IT department to regularly update the school website.

• Taught English language to Grade 1 & Social Studies to Grade 3.• Helped students [with special needs] by providing Additional Teaching Sessions (after hrs)

• Conducted monthly competitive analysis. • Contributed to BCC annual operation. • Planed 2002 & 2003 marketing strategy and action plan. • Managed and supervised all BCC exhibition stands.• Briefed and followed up on all BCC communication (media campaigns, brochures, website updates, etc.). • Media liason for all BCC matters requiring publishing - Lebanon Opportunities, Executive, Al Bayan, Al Nahar, Al Diyar

• Contributed to the planning & launch of the ice-cream range of products.• Analyzed the ice-cream market for the launch of Amal Bohsali ice-cream brand.• Lead and supervised logistics & operations: Planning and negotiations with new clients, briefing and follow up with suppliers, supervising packaging and distribution, invoicing, etc.• Managed Key Partner Hotels, Restaurant, and Retail accounts: Riviera Hotel, Bayview Hotel, Abdul Wahab, Bamboo Bay, Kababji, Hyppopotamus, Goodies, St. Elie Supermarket (2 branches), Hypermarket Bou Khalil (4 Branches), Charcutier Aoun (2 branches), Monoprix (2 branches).

Outlined marketing plans ● Analyzed competitive activities ● Executed and supervised media plans and strategies for several exhibitions ● Lead and managed the development of all EXPO BEIRUT communication ● Designed and supervised the production of outdoor brand campaigns ● Designed corporate campaign for Expo Beirut ● Designed brochures for multiple exhibitions