➢ Closely working with the legal team to provide professional, timely and accurate administrative and legal support helping the team to deliver premium immigration services to clients in Australia and overseas.➢ Providing professional, timely and accurate legal administration support to a team of lawyers, migration agents and visa coordinators to assist with client casework.➢ Updating and maintaining our case management software - client information, key dates and documents➢… Show more ➢ Closely working with the legal team to provide professional, timely and accurate administrative and legal support helping the team to deliver premium immigration services to clients in Australia and overseas.➢ Providing professional, timely and accurate legal administration support to a team of lawyers, migration agents and visa coordinators to assist with client casework.➢ Updating and maintaining our case management software - client information, key dates and documents➢ Preparing standard correspondence, template documents and applications forms for clients, under supervision of a registered migration agent➢ Lodging of Visa, Nomination, Partner Visa etc. applications➢ Preparing cost agreements and client intake documents➢ Preparing reports for clients and the business➢ Handling inbound correspondence and documentation from stakeholders and diarising key dates for action➢ Assisting with the implementation of new systems, processes and technologies to deliver enhanced client services and to manage new leads.➢ Updating and maintaining templates for clients and prospects, such as fact sheets, checklists, standard communications, reports.➢ Develop and maintain a good working knowledge of LEAP software, our policies and procedures migration and visa procedure, and actively contributing your knowledge within the team.➢ Track visa expiries and other key dates, manage compliance obligations on behalf of clients preparing communication emails for migration agents and lawyers➢. Updating all confidential details in Migration Manager Show less

➢ Provide administrative and operational task support to the immigration country teams in the consistent provision of the immigration service, following the perfect immigration overarching process.➢ Draft and prepare invoices in accordance to the contractual agreement made with the client, ensuring every service is billed as per approved pricing.➢ Assist in the administration of the visa expiry reporting by providing reports as required to country team consultants and open renewal… Show more ➢ Provide administrative and operational task support to the immigration country teams in the consistent provision of the immigration service, following the perfect immigration overarching process.➢ Draft and prepare invoices in accordance to the contractual agreement made with the client, ensuring every service is billed as per approved pricing.➢ Assist in the administration of the visa expiry reporting by providing reports as required to country team consultants and open renewal service jobs in Santa Fe technology on receipt of authorization from the client.➢ Properly document all necessary information as required to monitor and deliver immigration services while ensuring data accuracy standards are met. This includes but is not limited to; creating jobs by inputting the initiation information, sending the welcome email, completing job details, updating service details, and sending communications as needed.➢ Responsible for ensuring all the necessary documents for each assignee and dependent have been filed, in accordance with the country’s policy and/or ISO requirements. This includes but is not limited to; scanning, copying, and preparing hard and/or soft copies of the case documents and all associated correspondence as directed.➢ Respond promptly and accurately to all communication and requests from the Santa Fe country teams.➢ Maintain and manage the relationships with the Santa Fe immigration country teams as well as meet service level requirements.➢ Work closely with relevant Santa Fe departments as needed to ensure smooth service delivery. Ie. Assignment Management, Account Management, Finance teams.➢ Support any team member in the IMMS team whenever required on any administration work needed such as filing, system updates, translation work, invoicing, and reporting. Show less

➢ Responsible for end-to-end communication with clients to ensure that they are knowledgeable of all the various migration pathways/ programs suitable for their qualifications.➢ Well-versed in Permanent Residency Visa process via Skilled Migration and Citizen by Investment.➢ Conducts and assesses one-on-one immigration consultation to both local and international clients to discuss migration rules, timeline, requirement, and process.➢ Maintains case-to-case confidentiality to ensure… Show more ➢ Responsible for end-to-end communication with clients to ensure that they are knowledgeable of all the various migration pathways/ programs suitable for their qualifications.➢ Well-versed in Permanent Residency Visa process via Skilled Migration and Citizen by Investment.➢ Conducts and assesses one-on-one immigration consultation to both local and international clients to discuss migration rules, timeline, requirement, and process.➢ Maintains case-to-case confidentiality to ensure that the clients’ welfare and interests are protected➢ Handling outbound telemarketing and providing excellent client service.➢ Conducts regular calls and email inquiries to monitor prospective clients’ interest in engaging with the company.➢ Responsible for the continuous follow-up and assistance after the client engages with the company➢ Responsible in closing deals and achieve monthly and quarterly quota.➢ Promotes and sales of company products and services.➢ Work in a manner of excellence which achieves sustained performance and encourages initiative in business development and customer relations. Show less

➢Responds to inbound and outbound contact to provide information and resolution➢ Exercises creative negotiation skills to motivate customers to continue using the service.➢ Educate customers on active product features, service offerings, billing, charges, and product value➢ Document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken to data base.➢ Use all systems to manage the customer flow to deliver… Show more ➢Responds to inbound and outbound contact to provide information and resolution➢ Exercises creative negotiation skills to motivate customers to continue using the service.➢ Educate customers on active product features, service offerings, billing, charges, and product value➢ Document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken to data base.➢ Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.➢ Assist with all sales promotions and visual updates.➢ Provide outstanding customer service, troubleshoot, and resolve service and minor technical problems for customers by asking appropriate questions. Show less