Project: uCustoms & MyGST (Royal Malaysian Customs Department)Stream: Data Centre / Disaster Recovery Centre Network & Network SecurityResponsibility:•Configure, Maintain and Monitor network appliances located in Data Centre/Disaster Recovery Centre. Appliances include Firewall, Web Application Firewall, Load Balancer, Secure Remote Access (VPN), Network Monitoring Hardware, Core Switch, Edge Switch and Access Point.•Involve in both Deployment team and Operation team in… Show more Project: uCustoms & MyGST (Royal Malaysian Customs Department)Stream: Data Centre / Disaster Recovery Centre Network & Network SecurityResponsibility:•Configure, Maintain and Monitor network appliances located in Data Centre/Disaster Recovery Centre. Appliances include Firewall, Web Application Firewall, Load Balancer, Secure Remote Access (VPN), Network Monitoring Hardware, Core Switch, Edge Switch and Access Point.•Involve in both Deployment team and Operation team in project deliverables.•Implementing and configure all new change request to be deploy in the production system, complying with client change management procedures.•Engage and work with multiple stream/department such as Application team or Integration team, outsource partners and appointed vendors regarding project deliverables. Assist in planning, coordinating and consulting with involved parties.•Continually enhance knowledge, technical and professional skills by involving with project activities and deliverables based on timeline.•Perform day-to-day network operational support. 2nd and 3rd level support.•Respond to report/issues received via phone, e-mail and ticketing system in timely manner.•Responsible of supporting technology products. Network related issues including escalations to principal, distributor, vendor and client for further troubleshooting until a permanent resolution is applied.•Work in team managing network infrastructure/appliances and troubleshoot any issue by using standard process, tools and system as appropriate.•Participate in regular internal meeting as well as meeting with vendor and client when required.•Responsible to maintain technical documentation deliverables that related to network portion. Example: Design Document, Standard Installation Guide (SIG), System Configuration Manual (SCM), System Administration Manual (SAM), Standard Operation Procedure (SOP), Network IP table, Change Request (CR) and Incident Report (IR). Show less

Project: uCustoms & MyGST (Royal Malaysian Customs Department)Stream: Network Station (State & Branches Nationwide)Responsibility:•Design, Installation, Configuration, Testing, Stabilization and Support of technology products deployed nationwide.•Appliances involved include Firewall, Core Switch, Switch, Access Point and Cabling.•Provide 2nd and 3rd level support, resolve the issues reported. Engage with 1st level support and respond to issues received in a timely… Show more Project: uCustoms & MyGST (Royal Malaysian Customs Department)Stream: Network Station (State & Branches Nationwide)Responsibility:•Design, Installation, Configuration, Testing, Stabilization and Support of technology products deployed nationwide.•Appliances involved include Firewall, Core Switch, Switch, Access Point and Cabling.•Provide 2nd and 3rd level support, resolve the issues reported. Engage with 1st level support and respond to issues received in a timely manner.•Support 1st level engineer remotely. Attend and troubleshoot issues on-site if required. Work in team, guide and train other engineers.•Acquire and maintain current knowledge of relevant product offering, updates and features in order to provide technically accurate services to client.•Execute session with client and documented a deliverables network station test script which is Delivery, Installation and Configuring Acceptance Test (DICT), Provisional Acceptance Test (PAT) and Final Acceptance Test (FAT).•Responsible to maintain technical documentation deliverables that related to network station portion. Example: Design Document, Standard Installation Guide (SIG), System Configuration Manual (SCM), System Administration Manual (SAM), Standard Operation Procedure (SOP), Physical Diagram, Logical Diagram, Network IP table, Change Request (CR) and Incident Report (IR). Show less

Accomplishment:•Improved network support services between network operation team and client.•Work in shift schedule - Delivery of quality customer services. Client satisfaction is a key in achieving a quality services.•Work effectively within less team members - Trim the company operation expenses.•Assist NOC manager in preparing effective Standard Operating Procedure (SOP), plan of actions, Network Monitoring System (NMS), and ticketing system. Received appreciation token from… Show more Accomplishment:•Improved network support services between network operation team and client.•Work in shift schedule - Delivery of quality customer services. Client satisfaction is a key in achieving a quality services.•Work effectively within less team members - Trim the company operation expenses.•Assist NOC manager in preparing effective Standard Operating Procedure (SOP), plan of actions, Network Monitoring System (NMS), and ticketing system. Received appreciation token from supervisor at the end of the internship.Main Responsibility:•SOP as a reference in handling any incident that occur to avoid breaching the Service Level Agreement (SLA) and make operation run smoothly.•Monitor client network (Router)/equipment health using Manage Engine OpManager Network Monitoring System (NMS). Troubleshoot remotely if necessary.•Proactively monitor client network 24/7 if any abnormalities and failure that occur.•Investigate and find a root cause if any problem trigger. Troubleshoot as necessary using available tools and technical skills.•Handle incident ticket using Manage Engine Service Desk Ticketing System. Communicate with client PIC and ISP via ticketing system and tele-conversation.•Prepare an Availability Report, Incident Report (IR)/Reason for Outage (RFO) to client for future references and tracking purpose.Others:•Perform some LAN cabling for company office. Show less

Experiences:•Perform computer/laptop services including formatting, troubleshooting, hardware and software installation.•Printer services - Ink replacement and external ink installation. Troubleshoot various printer problem and issue.