Miroslav Manev Email & Phone Number

Bulgaria

Sofia, Sofia City, Bulgaria

Consults with customers to formulate and document their requirements, as well as with managers to reach an agreement on system principles.Identifies and analyzes business processes, procedures, and work practices.Identifies and evaluates the degree of inefficiency and recommends optimal business solutions, advises on system functionality and mode of operation.Takes responsibility for functional solutions such as creating, adapting, and executing systems test plans.Develop functional specifications used by system developers.Develop or modify systems to improve workflow or to serve new purposes.Coordinates and connects computer systems within an organization to increase interoperability.

Sofia

Resolve customer and field inquiries regarding company products behavior.Owns and drives resolution of customer's cases. Maintains records of cases, defines resolution action plans and follows through to case closure, ensuring customer satisfaction of theirs support experience.Organize delivery of product fixes to customers, coordinating necessary resources to ensure delivery is timely, efficient and satisfactory. Promotes customer advocacy and satisfaction throughout the company.Works with other company personnel to maintain a quality of customer interaction consistent with Global Support standards.Independently resolves customer problems of limited scope and complexity where analysis of data and/or situations require a review of identifiable factors.Exercises judgement within practices and procedures to determine appropriate actions.And etc.

Communicate with customers via ticketing system, chat sessions or email;Provide efficient and accurate technical assistance;Work closely with Level 2 system administrators and Development Implementation Team;Perform standard deployments and updates;In collaboration with PMs, coordinates and/or provide the customer user induction training;Perform technical configuration in the client environment (files configurations: setup of ports,connections, as well as the execution of predefined & verified scripts);Coordinate with customer IT personnel and our Level 2 system & network administrators theproper environment and networking setup;Write and maintain User & Administration Guide and etc.

Sofia

Business Park Sofia

Take ownership of any assigned incidents from Level 1 support;Investigate, diagnose, prioritize the response and update the incidents;Define an action plan for detailed diagnosis to resolve the incidents;Efficiently use the technical scripts, diagnostic tools and a known error database;Liaise with 3rd party providers for assistance in identifying a series of events;Follow the specific customer processes for communications;Implement routine changes and etc.

Business Park Sofia

Provide remote technical support on MSSQL and Oracle servers;Work on tasks/assignments as directed;Follow all prescribed technology processes and procedures;Ensure incidents are escalated promptly in accordance with all prescribed processes and procedures;Carry out duties in a fashion to ensure all prescribed performance targetAssist on other parts of the services and etc;

Business Park Sofia

Investigation and Diagnosis of incidents;Ongoing support activities;Basic troubleshooting and implementation of solution;Build strong working relationship;etc.

Producing inquiries and analysis;Implementing and monitoring store prospecting plans to support sales;Process data;Email communication;Invoice calculation

Perform data entry using software programs; email communication.

Belene

National program “Career start” - Internship

Master’S Degree Programme, Information Technologies

Bachelor’S Degree, Information Technologies

Electronics - Nuclear Electronics