• ISO 27001-2022 Lead Auditor.• ISO 27001 Internal Auditor.• Interpret risk based on industry and business knowledge for assigned accounts, industry, or technology. • Be responsible for driving the successful achievement of security assurance-related outcomes, engaging other functions in the wider DXC as required.• Establishing efficiencies across accounts, industry, or technology for compliance, and communicate risks to the global organization for incorporation world-wide.• Ensure all the controls and artifacts associated with an account are collected, recorded and reported according to contractual/security assurance obligations.• Dedicated to one-to-many accounts, industry, or technology.

Supporting BASF http://www.basf.com/ with McAfee antivirus software.• Managing end-to-end delivery and being single point of contact for the antivirus service by using McAfee ePolicy Orchestrator (ePO), McAfee Endpoint Security (ENS) and F-Secure Policy Manager.• Supporting vendor and Leverage Team, including in escalations, to resolve complex customer issues, finding bugs in their versions and matching available solutions to the customer’s needs.• Responsible for the current antivirus environment and continuous improvement, including recommendations for updates and changes in the antivirus environment to the account support teams.• Leading new and ongoing Projects. • Training lower levels of support into own area of expertise.• Project, Configuration, Incident, Problem, Capacity and Availability, Change Management related to antivirus service.• Ownership of the designated account technical and related process documentation.

Supporting Ericsson (Over 140 000+ Clients) https://www.ericsson.com/en , Ferrovial, DEMB, CCell, RPA and Argenta clients with Symantec Endpoint Protection and McAfee antivirus software.• Managing protection and security environment and deliver services using the Symantec Endpoint Protection Management console and administrative tools. • Maintaining and managing changes in running environments, including upgrading all clients to latest available version from vendor. • Managing internal communications, including production and management, communication channels, projects and processes.• Leading new and ongoing Projects. • Implementing and delivering technical support and administration of Endpoint Security services to large outsourcing customers, including antivirus protection and personal firewall.• Providing 3rd line support, including monitoring, reporting and administration.• Conducting trainings to newcomers.• Incident and Escalation Management.

• 3rd line technical support for internal and external customer issues across BE UK broadband services• Proactively monitor and resolve faults such as those affecting multiple end users, network elements and routes on the BE broadband network.• Manage faults using Alcatel Line Analyzer and interface with BE’s process and Technical Support Groups (O2 based) to resolve faults according to agreed fault management processes and SLAs• Liaise with internal and external business partners & corporate IT helpdesks in a professional manner to assist with fault diagnosis and resolution• Represent BE broadband as a technical subject matter expert in their designated area of expertise.• Provide training to new team members in order to build capability within the team• Review operational procedures and suggest improvements that will increase member satisfaction and/or improve the working environment• Tracking of broadband member effecting faults and managing SLA compliance.• Day to day escalation of major service impacting faults to Broadband Management team in Sofia and London.• Communication of broadband incidents likely to have impact on service levels to the Service Management team. • Configurations on Alcatel DSLAMs(ISAM 7302) and Cisco routers.

• 3rd line technical support for internal and external customer issues across BE UK broadband services.• Wholesalers/Resellers primary technical contact.• Dealing with all cases escalated from the Technical Support Level 2 Agents.• Preparing notification for the planned and unplanned outages for all customers.• Proactively monitor and resolve faults such as those affecting multiple end users, network elements and routes on the BE broadband network.• Manage faults using Alcatel Line Analyzer and interface with BE’s process and Technical Support Groups (O2 based) to resolve faults according to agreed fault management processes and SLAs• Liaise with internal and external business partners & corporate IT helpdesks in a professional manner to assist with fault diagnosis and resolution• Represent BE broadband as a technical subject matter expert in their designated area of expertise.• Provide training to new team members in order to build capability within the team• Review operational procedures and suggest improvements that will increase member satisfaction and/or improve the working environment• Tracking of broadband member effecting faults and managing SLA compliance.• Day to day escalation of major service impacting faults to Broadband Management team in Sofia and London.• Communication of broadband incidents likely to have impact on service levels to the Service Management team. • Configurations on Alcatel DSLAMs(ISAM 7302) and Cisco routers.

Supervisor ADSL Helpdesk• Supervisor of ADSL Helpdesk is a people/operational management role that involves responsibility for a 20+ technical support operators. Organize a work in team, making a weekly report, notify clients during elimination and solve their problems.• Providing day to day and strategic people management:- Composing/Adapt schedule for Sickness, Vacation and Training.- Training of the newly hired.- Coaching with main goal to understand and fix current performance issues and lack of process/procedure knowledge- Providing feedback towards the performance of an individual and the overall team. • Performance and metric management: Management and delivery of the agreed KPIs and SLAs• Escalation and Complaints management:- Single point of contact for escalations- First point of contact towards Complaints management• Registering calls from VIP clients which have internet service from BTC.• Making a decision to solve their problems. • Supporting - ADSL, VoIP, dial-up ,mail, hosting, voice and internet cards and Private Lines.

Operator ADSL Helpdesk• Registering calls from ADSL clients which proceed in Call Centre.• Taking decisions to resolve their problems.• Manage day-to-day operation and assume responsibility for all service levels to be delivered to customer.• Daily "on call" IT orientated queries (and complaints) resolution.

• Making of telecommunication equipment. - UPS, CPE Spliter/Filter POTS• Repairing telecommunication equipment. • Installation of telecommunication equipment. - xDSL, HDSL-WATSON 2,WATSON 3,WATSON 4MultiSpeed,WATSON5 - Pegasus- Pegasus Applications-Voice over DSL (VoDSL),Voice over IP (VoIP), Virtual Private Networks (VPN), - DSL Access Multiplexer (DSLAM) - Flexible Cross-connect Multiplexer