Miroslava B. Email and Phone Number

*Ensuring quality levels are kept and observed across the properties Liaising with Main Office*Problem solving, service recovery *Budget and report up-keeping*Staff management Seeking potential clients

*Arranging travel for business and vacation for VIP clients.*Determining clients' needs and preferences, such as schedules and costs. Planning and arranging tour packages, excursions, and day trips.*Finding fare and schedule information*Calculating total travel costs

* Translating and organizing meetings with VIP clients in luxury establishments in multiple languages

*Managing work and family diaries/schedules.*Organizing meetings and appointments, booking and arranging travel and accommodation for both private and work trips. Organizing events and conferences.*Compiling and preparing reports and correspondence.*Liaising with staff, running errands and personal shopping as required. Managing and overseeing staff*Creating cleaning schedules*Ensuring all guest rooms and public areas are presentable and up to standard

*Providing highest standards of service to the Royal family members, Heads of State, Government Officials and VVIP clients. *Following strict VIP protocols of confidentiality, security, and discretion.*Upholding highest levels of safety and security throughout the flight cycle. *Strive to go above and beyond using my keen eye for intricate details.*Able to work well as part of a multinational team or independently as required.

*Ensured Qatar Airways standards and procedures were followed, whilst delivering a 5-star service to all customers, with safety as the utmost importance.*Overall in charge of the flight, which included, on time departure of the aircraft, cabin crew performance, completing documentation and voyage reports after each flight*Managing and evaluating crew performance

*Delivering a high 5 star standard of customer service and safety on board while contributing to consistent service excellance

*Providing an outstanding customer service whilst ensuring safety standards were adhered to *Conducting in-flight operations in adherence with established company procedures and regulations.*Utilizing excellent interpersonal skills to serve guests to create an engaging customer experience